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SAINT LAURENT Client Advisor (Heathrow)

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Kering

7d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Hospitality & Retail
  • London
  • Quick Apply

AI generated summary

  • You should have retail or luxury service experience, a passion for fashion, a business mindset, strong teamwork skills, tech-savviness, multitasking ability, and excellent communication in English and local language.
  • You will provide exceptional client service, build relationships, achieve sales goals, create personalized looks, and support team efforts while adhering to company policies.

Requirements

  • A preferred professional experience in providing a high-quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
  • Have personal taste and passion for the fashion culture, like to create personalized looks
  • Have a natural business mindset and an entrepreneurial spirit
  • Open-minded and looking for a company valuing audacity and authenticity
  • Strong team spirit to achieve common goals
  • At ease with using tools and applications, learns fast with new technologies
  • Motivation to work in a fast-paced environment, able to multitask & prioritize
  • Proactive, enthusiastic, & with a problem-solving attitude
  • Excellent written, oral & listening skills, in English and local language
  • Embrace change and see it as an opportunity to grow and develop

Responsibilities

  • Provide an outstanding client and after-sale service to all visitors and clients
  • Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
  • Cultivate a robust client portfolio to secure a proactive and growing business
  • Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
  • Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
  • Show a transparent and genuine attitude with the client and create a unique connection with them
  • Communicate in a professional and authentic way, with clients and colleagues
  • Effectively use all the available tools to optimize business opportunities
  • Proactively support the front and back-of-house teams, their achievements and ultimately the overall team spirit
  • Adhere to all company policies and operational procedures and follow them

FAQs

What is the primary role of a Client Advisor at Saint Laurent?

The primary role of a Client Advisor at Saint Laurent is to actively contribute to store sales and key performance indicators by providing a unique, memorable, and sophisticated experience to all clients while supporting the management team and upholding the Maison's values and standards.

What kind of experience is preferred for this position?

A preferred professional experience includes providing high-quality service focused on client expectations, particularly in fashion and accessory retail, customer service, or luxury hospitality.

What qualities are important for a Client Advisor at Saint Laurent?

Important qualities include a passion for fashion culture, a business mindset, an entrepreneurial spirit, open-mindedness, strong teamwork, proficiency with tools and applications, motivation to work in a fast-paced environment, enthusiasm, problem-solving skills, and excellent communication skills in English and the local language.

What type of work environment can a Client Advisor expect at Saint Laurent?

A Client Advisor can expect a fast-paced work environment that values teamwork, individual contributions, and the ability to multitask and prioritize effectively.

Is Saint Laurent an equal opportunity employer?

Yes, Saint Laurent is committed to building a diverse workforce and is an Equal Opportunity Employer, welcoming applications from all qualified candidates regardless of their background.

What are the working hours for this position?

The position is full-time, with specific working hours to be determined based on the store's operational requirements.

When is the expected start date for this role?

The expected start date for this role is October 31, 2024.

Are there opportunities for growth within the company?

Yes, Saint Laurent encourages a culture of growth and development, and embracing change is seen as an opportunity to enhance personal and professional skills.

What types of responsibilities will a Client Advisor have?

Responsibilities include providing outstanding client service, cultivating a client portfolio, driving sales performance, creating personalized looks for clients, and supporting team achievements both front and back-of-house.

What is the company culture like at Saint Laurent?

The company culture at Saint Laurent values audacity, authenticity, diversity, and teamwork, fostering an environment where employees can express their talents individually and collectively.

Retail Luxury Goods and Jewelry

Retail & Consumer Goods
Industry
10,001+
Employees
1963
Founded Year

Mission & Purpose

Kering is a global luxury group based in the UK that operates a portfolio of iconic luxury fashion, accessories, and lifestyle brands. Their ultimate mission is to empower imagination and creativity while fostering sustainable and responsible growth within the luxury industry. Kering's purpose revolves around promoting innovation, craftsmanship, and artistic expression in the world of fashion and luxury goods, while also driving positive change in terms of environmental and social sustainability. Through their brands, Kering aims to offer exceptional products and experiences while leading the way towards more ethical and sustainable practices in the luxury sector.