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Columbia Sportswear Company

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
  • Neumünster
  • Quick Apply

AI generated summary

  • You need a high school diploma or GED, 2 years of experience, POS skills, ability to lift 40 lbs, good communication, and flexible availability for retail hours.
  • You will provide excellent customer service, maintain store standards, handle cash transactions, manage inventory flow, and perform keyholder duties as needed.

Requirements

  • No specific education required (High School Diploma or GED preferred)
  • 2 (or less) years of experience in position or specialization
  • Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone
  • Frequently in a more active environment (i.e., requires ability to constantly move about) that can be physical or strenuous in nature (frequently adjusting/moving items weighing up to 40 lbs.), may frequently use specialized equipment, may have exposure to dust and noise
  • Occasionally requires the ability to work in place
  • Ability to clearly communicate with others
  • Availability to work a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts. All local, state, and federal laws are adhered to when evaluating your availability.

Responsibilities

  • Provide exceptional customer service by responding to consumer questions or issues regarding product features, benefits and availability; engage with consumers to understand their needs and preferences (e.g., demonstrate and explain merchandise, make suggestions on suitable options for consumers etc.).
  • Maintain store standards for visual merchandising, cleanliness, safety; retrieves merchandise from sales floor, stock room, or other inventory locations.
  • Perform all required cash register transactions (e.g., sales, returns, exchanges, connecting consumer to loyalty program) efficiently and accurately.
  • Contribute to store profitability by receiving, handling, replenishing and processing incoming and outgoing product flow in the stores accurately and efficiently.
  • Perform designated keyholder duties as needed which may include opening and closing store duties.

FAQs

What is the primary role of a Retail Associate II?

The primary role of a Retail Associate II is to serve as a brand ambassador by providing exceptional customer service, contributing to store profitability, and enhancing the customer experience while supporting the store leadership team.

Is previous retail experience required for this position?

No specific education is required, but having 2 years or less of experience in a related position or specialization is preferred.

What kind of customer service responsibilities does this position entail?

Responsibilities include responding to consumer questions, demonstrating and explaining merchandise, and making product recommendations based on customer needs and preferences.

Are there physical demands associated with this job?

Yes, the job requires frequent movement and the ability to adjust/move items weighing up to 40 lbs, as well as exposure to a more active and potentially strenuous environment.

What kind of training will be provided?

Training will typically include operating the Point of Sales (POS) system, handling cash register transactions, and learning store standards for visual merchandising and cleanliness.

Will I need to perform keyholder duties?

Yes, as a Retail Associate II, you may be required to perform designated keyholder duties, which include opening and closing the store as needed.

Is a high school diploma or GED necessary for this position?

While a high school diploma or GED is preferred, it is not explicitly required for this position.

What type of work schedule can I expect?

You can expect a flexible retail schedule, which may change seasonally and in response to location-specific business trends or forecasts.

Are there opportunities for growth within the company?

Yes, there are opportunities for growth as associates can progress within the Designated Key Holder Program and explore various paths within the company.

How will my performance be evaluated in this role?

Performance is typically evaluated based on customer service quality, sales contributions, adherence to store standards, and teamwork within the store environment.

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Columbia Sportswear Company

Retail & Consumer Goods
Industry
5001-10,000
Employees

Mission & Purpose

Based in Portland, Oregon, Columbia Sportswear Company (NASDAQ: COLM) is a global outdoor brand that crafts active lifestyle gear fortified with industry-leading technologies and tested in our backyard. Our apparel, footwear, and accessories reflect our Pacific Northwest heritage and indomitable spirit. Over the last 80 years, Columbia and our family of brands, Sorel, prAna, and Mountain Hardwear, have grown to over 10,000 employees and proudly sell products in over 100 countries. At Columbia, we're as passionate about the outdoors as you are. And while our gear is available around the world, we're proud to be based in the Pacific Northwest where the lush forests, snow-covered mountains, rugged coastline, and wide-open spaces serve as our playground. This is where we hike, fish, hunt, camp, climb, shred, paddle, golf, run, and just enjoy the fresh air with friends. We hope to see you out there.