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Sales Advisor

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Marks and Spencer

4d ago

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

AI generated summary

  • You need retail experience, strong communication, flexibility for hours, customer service skills, basic numeracy, teamwork, a positive attitude, and a willingness to learn.
  • You will enhance customer experience, maintain product presentation, understand customer needs, drive sales, support store events, ensure safety, minimize losses, and promote team development.

Requirements

  • - Previous retail experience preferred
  • - Excellent communication skills
  • - Ability to work flexible hours, including evenings and weekends
  • - Strong customer service orientation
  • - Basic numerical skills and ability to handle cash
  • - Team player with a positive attitude
  • - Willingness to learn and develop new skills

Responsibilities

  • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • Always put the customer first and prioritise customer before task
  • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • Involvement in Plan A activity to support store and local community initiatives
  • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • Actively take part in store events to achieve selling targets
  • Create selling opportunities at all service points
  • Understand the store business priorities and play your part to improving the store performance
  • Follow safe and legal working practices
  • Make every penny count by working productively and minimise losses throughout the store
  • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • Adapt and work flexibly across the store and support your colleagues to meet customer and business needs
  • Own your personal development, continuing to look for opportunities to grow your knowledge
  • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

FAQs

What are the working hours for the Sales Advisor position?

The Sales Advisor position is part time/temporary, with a total of 16 hours per week, including various shifts from Sunday to Saturday.

What is the main purpose of the Sales Advisor role?

The main purpose of the Sales Advisor role is to deliver an exceptional customer experience by serving and selling both in-store and through all digital channels.

What are the key accountabilities of a Sales Advisor?

The key accountabilities include creating an exceptional customer experience, confidently selling products, understanding store business priorities, and adapting to support colleagues.

How does a Sales Advisor contribute to customer experience?

A Sales Advisor contributes to customer experience by proactively serving customers, putting their needs first, and ensuring an inspiring shopping environment through excellent product presentation.

What is involved in the selling responsibilities of a Sales Advisor?

Selling responsibilities involve confidently sharing product knowledge, understanding customer needs through questions, actively participating in store events, and creating selling opportunities at service points.

How does the Sales Advisor role support store performance?

The Sales Advisor role supports store performance by understanding business priorities, following safe working practices, minimizing losses, and delivering key activities efficiently.

Is teamwork important in the Sales Advisor position?

Yes, teamwork is important as Sales Advisors are expected to work flexibly across the store, support colleagues, and share knowledge to promote team performance.

Will I have the opportunity for personal development as a Sales Advisor?

Yes, Sales Advisors are encouraged to own their personal development and seek opportunities to grow their knowledge and skills while supporting the learning of others.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan