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Sales Advisor

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Marks and Spencer

15d ago

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Hospitality & Retail
  • Dublin

AI generated summary

  • You must prioritize customer experience, support store initiatives, sell products confidently, understand customer needs, improve store performance, work flexibly, and contribute to team development.
  • You will provide exceptional customer service, drive sales through product knowledge, maintain store presentation, participate in events, and support team development while ensuring operational efficiency.

Requirements

  • - Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • - Always put the customer first and prioritise customer before task
  • - Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • - Involvement in Plan A activity to support store and local community initiatives
  • - Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • - Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • - Actively take part in store events to achieve selling targets
  • - Create selling opportunities at all service points
  • - Understand the store business priorities and play your part to improving the store performance
  • - Follow safe and legal working practices
  • - Make every penny count by working productively and minimise losses throughout the store
  • - Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • - Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • - Own your personal development, continuing to look for opportunities to grow your knowledge
  • - Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Responsibilities

  • - Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • - Always put the customer first and prioritise customer before task
  • - Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • - Involvement in Plan A activity to support store and local community initiatives
  • - Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • - Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • - Actively take part in store events to achieve selling targets
  • - Create selling opportunities at all service points
  • - Understand the store business priorities and play your part to improving the store performance
  • - Follow safe and legal working practices
  • - Make every penny count by working productively and minimise losses throughout the store
  • - Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • - Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • - Own your personal development, continuing to look for opportunities to grow your knowledge
  • - Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

FAQs

What is the job title for this position?

The job title is Sales Advisor.

Where is the Sales Advisor position located?

The position is located at Sales Grafton Street, focusing on clothing and home products.

What is the working schedule for this role?

The role is part time with 16 hours per week and is temporary.

What is the main purpose of the Sales Advisor job?

The main purpose is to deliver an exceptional customer experience by serving and selling in-store and through all digital channels.

What are the key accountabilities for the Sales Advisor role?

Key accountabilities include creating an exceptional customer experience, selling confidently to customers, understanding store business priorities, and supporting team collaboration.

How should a Sales Advisor prioritize tasks?

A Sales Advisor should always put the customer first and prioritize customer needs before tasks.

What kind of activities should a Sales Advisor engage in to promote sales?

A Sales Advisor should sell confidently using product knowledge, ask questions to understand customer needs, and actively participate in store events to achieve selling targets.

Is there an expectation for personal development in this role?

Yes, Sales Advisors are expected to own their personal development by seeking opportunities to grow their knowledge and share experiences with colleagues.

What is the importance of maintaining store standards?

Maintaining excellent standards of product presentation and availability is essential for creating an inspiring shopping environment for customers.

How should a Sales Advisor collaborate with team members?

A Sales Advisor should adapt to work flexibly across the store, support colleagues to meet customer and business needs, and promote team performance through shared knowledge and experience.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan