Logo of Huzzle

Home

Matches

Explore

Manage

Sales Advisor

image

Marks and Spencer

4d ago

  • Job
    Full-time
    Entry & Junior Level
  • Sales & Business Development
    Hospitality & Retail
  • Cork

AI generated summary

  • You must prioritize customer experience, embrace product knowledge, support teamwork, engage in events, adapt to store needs, and continuously seek personal growth and improvement.
  • You will prioritize customer service, enhance product presentation, understand customer needs, achieve sales targets, support store initiatives, and promote team performance while ensuring safe practices.

Requirements

  • - Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • - Always put the customer first and prioritise customer before task
  • - Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • - Involvement in Plan A activity to support store and local community initiatives
  • - Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • - Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • - Actively take part in store events to achieve selling targets
  • - Create selling opportunities at all service points
  • - Understand the store business priorities and play your part to improving the store performance
  • - Follow safe and legal working practices
  • - Make every penny count by working productively and minimise losses throughout the store
  • - Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • - Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • - Own your personal development, continuing to look for opportunities to grow your knowledge
  • - Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Responsibilities

  • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • Always put the customer first and prioritise customer before task
  • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • Involvement in Plan A activity to support store and local community initiatives
  • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • Actively take part in store events to achieve selling targets
  • Create selling opportunities at all service points
  • Understand the store business priorities and play your part to improving the store performance
  • Follow safe and legal working practices
  • Make every penny count by working productively and minimise losses throughout the store
  • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • Own your personal development, continuing to look for opportunities to grow your knowledge
  • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

FAQs

What are the working hours for this Sales Advisor position?

The position is part-time, with a total of 16 hours per week, including a flexible schedule covering Sundays to Saturdays.

What is the primary purpose of the Sales Advisor role?

The primary purpose is to deliver an exceptional customer experience by serving and selling in-store and through all digital channels.

What are the key accountabilities of a Sales Advisor?

Key accountabilities include creating an exceptional customer experience, confidently selling products and services, understanding store business priorities, and collaborating with the team.

Is prior sales experience required for this position?

While prior sales experience is beneficial, the key requirement is a passion for customer service and a willingness to learn.

How can I advance in my career as a Sales Advisor?

You can own your personal development by seeking opportunities to grow your knowledge and sharing experience with colleagues to promote team performance.

What does the term "Plan A activity" refer to in this role?

"Plan A activity" refers to initiatives supporting store and local community efforts, encouraging environmentally friendly practices and community involvement.

Are there opportunities for personal recommendations while selling?

Yes, actively asking questions to understand customer needs and offering personal recommendations is an important part of the selling process.

How does this role contribute to store performance?

The role contributes by understanding business priorities, improving store performance, minimizing losses, and effectively engaging in sales and operational activities.

What should I expect in terms of team collaboration?

You can expect to work flexibly across the store, support colleagues in meeting customer and business needs, and share knowledge to encourage team learning and development.

Will there be opportunities to participate in store events?

Yes, you will be actively involved in store events to achieve selling targets and enhance customer engagement.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan