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Sales Advisor

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Marks and Spencer

4d ago

  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Sales & Business Development
  • Cork

AI generated summary

  • You must prioritize customer service, deliver excellent product presentation, understand customer needs, contribute to store performance, work flexibly, and seek personal development opportunities.
  • You will create exceptional customer experiences, sell products confidently, maintain store standards, support team efforts, and prioritize personal development and operational efficiency.

Requirements

  • Job Requirements:
  • - Proactively serving customers and role modelling service behaviours
  • - Always putting the customer first and prioritising customer before task
  • - Delivering an inspiring shopping environment through excellent standards of product presentation and availability
  • - Involvement in Plan A activity to support store and local community initiatives
  • - Selling confidently to customers using knowledge of products and services
  • - Asking questions to understand customer needs and offering personal recommendations
  • - Actively taking part in store events to achieve selling targets
  • - Creating selling opportunities at all service points
  • - Understanding store business priorities and contributing to improving store performance
  • - Following safe and legal working practices
  • - Working productively and minimising losses throughout the store
  • - Delivering key activity and operational processes within areas of responsibility
  • - Adapting and working flexibly across the store to support colleagues
  • - Owning personal development and seeking opportunities to grow knowledge
  • - Sharing knowledge and experience with colleagues to support their learning and development

Responsibilities

  • Customer
  • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • Always put the customer first and prioritise customer before task
  • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • Involvement in Plan A activity to support store and local community initiatives
  • Selling
  • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • Actively take part in store events to achieve selling targets
  • Create selling opportunities at all service points
  • Store
  • Understand the store business priorities and play your part to improving the store performance
  • Follow safe and legal working practices
  • Make every penny count by working productively and minimise losses throughout the store
  • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • Team
  • Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • Own your personal development, continuing to look for opportunities to grow your knowledge
  • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

FAQs

What are the working hours for the Sales Advisor position?

The working hours for the Sales Advisor position are part-time, totaling 16 hours per week, with shifts scheduled as follows: Week 1 - Sun 17:00-21:00, Mon D/O, Tues 18:00-22:00, Wed 18:00-22:00, Thurs 17:00-21:00, Fri Flexi 18:00-22:00, Sat 16:00-18:00.

Is this position temporary?

Yes, this Sales Advisor position is temporary.

What is the main purpose of the Sales Advisor role?

The main purpose of the Sales Advisor role is to deliver an exceptional customer experience by serving and selling both in-store and through all digital channels.

What key accountabilities does this role include related to customer service?

Key accountabilities related to customer service include creating an exceptional customer experience, prioritizing customers before tasks, delivering high standards of product presentation and availability, and engaging in community initiatives.

How does the Sales Advisor contribute to selling?

The Sales Advisor contributes to selling by confidently educating customers about products, understanding their needs through questioning, actively participating in store events to achieve sales targets, and creating selling opportunities at all service points.

What are the responsibilities related to store operations?

Responsibilities include understanding business priorities to improve store performance, following safe and legal working practices, minimizing losses, and efficiently delivering key activities and operational processes.

How is teamwork emphasized in this role?

Teamwork is emphasized by adapting and working flexibly across the store, supporting colleagues to meet business needs, owning personal development, and sharing knowledge to promote team performance.

Are there opportunities for personal development in this position?

Yes, there are opportunities for personal development, and employees are encouraged to seek knowledge growth and share their learning with colleagues.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan