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Sales Advisor

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Marks and Spencer

13d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Dublin

AI generated summary

  • You must prioritize customer experience, excel in product knowledge, engage in community initiatives, achieve sales targets, adapt flexibly, and foster team development while ensuring operational efficiency.
  • You will enhance customer experience, maintain product presentation, actively sell, meet store targets, support events, ensure safety, minimize losses, and promote team development.

Requirements

  • - Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • - Always put the customer first and prioritise customer before task
  • - Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • - Involvement in Plan A activity to support store and local community initiatives
  • - Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • - Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • - Actively take part in store events to achieve selling targets
  • - Create selling opportunities at all service points
  • - Understand the store business priorities and play your part to improving the store performance
  • - Follow safe and legal working practices
  • - Make every penny count by working productively and minimise losses throughout the store
  • - Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • - Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • - Own your personal development, continuing to look for opportunities to grow your knowledge
  • - Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

Responsibilities

  • Create an exceptional customer experience by proactively serving our customers and role modelling the service behaviours
  • Always put the customer first and prioritise customer before task
  • Deliver an inspiring shopping environment for our customers through excellent standards of product presentation and availability
  • Involvement in Plan A activity to support store and local community initiatives
  • Sell confidently to customers using your knowledge of products and services to sell more in store and through all digital channels
  • Ask questions to understand the needs of the customer and actively offer personal recommendations and suggestions
  • Actively take part in store events to achieve selling targets
  • Create selling opportunities at all service points
  • Understand the store business priorities and play your part to improving the store performance
  • Follow safe and legal working practices
  • Make every penny count by working productively and minimise losses throughout the store
  • Deliver all key activity and operational processes within your areas of responsibility and look for opportunities to work efficiently and continuously improve
  • Adapt and work flexibly across the store and remove support your colleagues to meet customer and business needs
  • Own your personal development, continuing to look for opportunities to grow your knowledge
  • Share your knowledge and experience with your colleagues to encourage and support their learning and development and promote the performance of the team

FAQs

What are the working hours for the Sales Advisor position?

The working hours vary by week, typically including evening shifts from 18:00 to 22:00 and flexible shifts during the day, with some weekends required.

What is the main purpose of the Sales Advisor role?

The main purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Is customer service a priority for this role?

Yes, customer service is a top priority, and the Sales Advisor is expected to create an exceptional experience by proactively serving customers.

What kind of selling responsibilities does a Sales Advisor have?

A Sales Advisor is expected to sell confidently, understand customer needs, make personal recommendations, and take part in store events to achieve selling targets.

Are there opportunities for personal development in this role?

Yes, there are opportunities for personal development, and the Sales Advisor is encouraged to own their development and share knowledge with colleagues.

What types of tasks can I expect in-store?

You will be involved in maintaining product presentation and availability, following safe working practices, and working towards improving the store's performance.

Do Sales Advisors participate in store events?

Yes, Sales Advisors are encouraged to actively take part in store events to help achieve selling targets.

Is teamwork important in the Sales Advisor role?

Yes, teamwork is essential, and Sales Advisors are expected to adapt and work flexibly to meet customer and business needs while supporting their colleagues.

Marks and Spencer

Forward thinking, future-focused and digital-first retail

Retail & Consumer Goods
Industry
10,001+
Employees
1884
Founded Year

Mission & Purpose

We hold ourselves to a very high standard here at M&S. That much has never changed. Our attention to detail, forward thinking and passion for improvement has led to the creation of some of the nation’s most loved products. But a rapidly changing world demands that we change along with it. M&S has been at the forefront of social change for the past 134 years, and we’re determined to keep it that way. Setting bolder goals and giving our people the space and resources to achieve them. Today, we are a unique retailer delivering top quality food, clothing, home products and financial services. We employ over 80,000 colleagues who serve over 32 million customers. But what about tomorrow? We’ve put customer-focused digital innovation at the heart of our business, partnering with world-class technology firms to help shape the retail experience of the future. From digital transformation to empowering people to make a positive impact on wellbeing, communities and the planet, there’s never been a more exciting time to join us. Because if you become part of our journey today, you’ll be shaping the very future of our business.

Benefits

  • Colleague Discount

    Receive 20% discounts in-store for you and members of your household

  • Bonus

    We have discretionary bonus schemes depending on your role and our business performance

  • Pay

    Our salaries are competitive and reviewed every year

  • Life Assurance

    Life cover of twice your salary up to age 70 which is double when you join your M&S pension savings plan