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Sales Advisor (FTC) - London

  • Job
    Junior Level
  • Hospitality & Retail
  • London

AI generated summary

  • You must have a strong retail or customer service background, enjoy exceeding customer expectations, be passionate about sales and customer loyalty, willing to go the extra mile, and share our commitment to providing a fantastic shopping experience. Join our fast-growing team!
  • You will provide top-notch customer service, address product inquiries, process mail orders promptly, and capture customer data to enhance loyalty for The White Company in London.


  • With a strong retail sales or customer service background, you will often be the first point of contact for our customers and will be responsible for providing them with a superb shopping experience, surpassing their expectations at every opportunity.
  • We work with PRIDE; our company values every day - You will assist customers, resourcefully identifying their needs and answering product-related questions whilst, at the same time, optimising sales and encouraging customer loyalty. You will be passionate and dedicated to go the extra mile for our customers and our team, and willing to take on multiple tasks.
  • If you share our obsession with providing our customers with a fantastic shopping experience, we would like to hear from you! This is a superb opportunity to join one of the UK's fastest-growing multi-channel retailers.


  • Provide excellent customer service and surpassing customer expectations at every opportunity;
  • Identify customer needs and answer product related questions. Be able to respond to queries on product’s price, features and benefits;
  • Ensure that all customers’ mail orders are completed efficiently and on time;
  • Take every opportunity to capture customer data in order to expand TWC database and encourage customer loyalty.


What are the main responsibilities of a Sales Advisor in this role?

The main responsibilities of a Sales Advisor in this role include providing excellent customer service, identifying customer needs, answering product-related questions, efficiently completing customer mail orders, and capturing customer data to encourage loyalty.

What benefits are offered to employees in this role?

Employees in this role are offered benefits such as a 50% discount on products, 20-25 days holiday, a Volunteer Day with a charity of choice, a discretionary bonus scheme, Perk Place Benefits Platform discounts, Group Personal Pension scheme enrollment, Wagestream Money Management app access, life assurance coverage, and social events throughout the year.

What is the company's commitment to Equality, Diversity, and Inclusion?

The company is committed to creating an inclusive culture that welcomes and celebrates diversity. They actively promote Equality, Diversity, and Inclusion in their recruitment and selection process, and aim to create an environment where everyone can bring their authentic selves to work and feel a sense of belonging.

What is the company's commitment to Sustainability?

The company is committed to building a sustainable legacy that will enable a brighter future for people and the planet. They believe that sustainability should be reflected in everything they do, and are dedicated to making environmentally conscious decisions in their business practices.

Retail & Consumer Goods
Founded Year

Mission & Purpose

We’ve been making impeccably stylish, beautifully designed products, principally in white, for over 25 years. Think style not fashion, quality not quantity and an attention to detail that extends through everything we do – from the hand-stitching on a luxurious high thread-count pillowcase to our second-to-none customer service. We believe it’s the little things that matter. Precious moments of uncomplicated happiness are our constant inspiration and it is with those in mind that we design and create edited collections made to last and become an intimate part of our lives. We spend time developing our product ranges and put the same care and attention to detail into selecting the best people to join our growing and innovative business. From retail stores and ecommerce to Buying & Merchandising, quality experts, our support services, qualified accountants and visual/creative experts - The White Company inspires passion from all its people, and a genuine commitment to each other.