Sales Agent- Inbound Calls - WFH

Wayfair

Sep 8

Applications are closed

Job
Full-time
Entry Level
Customer Relations
Sales & Business Development
United Kingdom, +2
Remote

Requirements

- Proven sales experience, preferably in a call center/retail/virtual environment
- Strong problem-solving skills and the ability to think analytically while working under pressure and within a fast-paced environment
- Engaging communicator, who can effectively connect with customers to promote appropriate product solutions and influence purchasing from Wayfair
- Self driven and motivated, with a positive competitive nature to meet and exceed sales targets consistently
- Comfort with technology, both in navigating multiple systems simultaneously and learning new software required for the role
- Excellent English written and verbal communication skills
- Ability to maintain the required internet speed of at least 25 Mbps (download) and 5 (upload) to support voice traffic and HTTPS web traffic using a hard-wire Ethernet internet connection (no WiFi)
- A workspace that is free from noise or distraction (Wayfair provides all necessary computer equipment)
- Commitment to actively participate in onboarding, training and team activities, embracing our Wayfair culture
- Schedule flexibility to work rotating shifts 5 days per week with 2 days off (our opening hours are 8am-7pm (Mon-Fri)/ 8.30am-5pm (Sat/ Sun))

Responsibilities

Take Inbound Sales Calls: Answer Incoming sales calls per day from our customers, who are based in the UK, Ireland and North America, promptly and professionally and listen actively to customer inquiries, understand their needs, and recommend appropriate products or services.
Identify Opportunities: Provide accurate product information, pricing details, and promotional offers to potential customers. Guide customers through the purchasing process, including order placement, payment processing, and upselling or cross-selling additional products.
Overcome objections: Address customer objections and concerns, on pricing, delivery expectations etc in a proactive and empathetic manner to overcome barriers to purchase and use selling techniques to effectively communicate the benefits of our products and services.
Take Initiative: We want to provide a best-in-class customer experience. You’ll collaborate with product suppliers to gather detailed information, sometimes beyond what's available on our website, to help enhance the customer experience with in-depth product knowledge to meet their needs.
Is Target Driven: Collaborate with sales team members and management to achieve individual and team sales targets. Actively take on board feedback provided in regular coaching sessions to ensure you follow our structured sales process and call flow.
Demonstrate Reliability: Attendance and commitment to being present and on time for your full shift each day is crucial. For unexpected events or issues, we require our agents to be proactive in their communication and planning whenever possible.
Stay Engaged: Maintain focus and professionalism throughout your shift, actively participating in team activities and embracing our collaborative culture.
Adapt to Technology: Navigate our systems with ease, staying up-to-date with technology changes and using your tech proficiency to resolve customer questions quickly and effectively.
Flexibility: You should be prepared for possible schedule changes and the potential for mandatory overtime during peak seasons of business when our customers need us the most.

FAQs

Do we support remote work?

Yes, this position is fully remote, allowing you to work from home.

What are the working hours for this position?

The working hours are 40 hours per week, with rotating shifts between 8 am to 7 pm (Monday to Friday) and 8:30 am to 5 pm (Saturday and Sunday).

Is there a commission structure in place?

Yes, you will earn a competitive salary plus an uncapped monthly commission based on your sales performance.

What kind of training is provided?

A comprehensive 2-week training program is included, along with access to an interactive learning platform.

What equipment will I need to provide?

Wayfair will provide all necessary computer equipment; however, you will need to maintain a hard-wired Ethernet internet connection with a minimum speed of at least 25 Mbps download and 5 Mbps upload.

Is prior sales experience required for this position?

Yes, proven sales experience, preferably in a call center, retail, or virtual environment, is required.

What skills are important for a successful Sales Agent?

Important skills include strong problem-solving abilities, excellent communication skills, self-motivation, tech proficiency, and the ability to work under pressure.

Are there opportunities for advancement in this role?

Yes, Wayfair encourages career advancement and offers opportunities to grow within the company.

What should I do if I require accommodations due to a disability?

If you require reasonable accommodations to participate in the application or interview process, please inform us by completing our Accommodations for Applicants form.

How do I apply for this position?

Interested candidates can click apply and connect with one of Wayfair's recruiters for further information.

Wayfair

Retail & Consumer Goods

Industry

10,001+

Employees

2002

Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.