Sales and Training Manager - Membership

Sam's Club

1mo ago

Job
Full-time
Mid Level
Customer Relations
Sales & Business Development
Albuquerque

AI generated summary

You need a bachelor’s degree in business or related field OR 4 years in sales/retail, plus at least 1 year of business-to-business sales experience.
You will drive membership growth, train associates, update marketing materials, engage with members, and ensure compliance with policies while promoting a positive team culture and customer focus.

Requirements

Bachelor’s degree in business, communications, or related field OR 4 years’ experience in sales, retail or related field.
1 year’s sales experience in business to business sales.

Responsibilities

Drives membership in the assigned club by communicating goals results and feedback
Ensures signage is updated
Ensures all marketing collateral and signage related to membership programs is up to date
Completes and maintains required documentation and forms
Enables associate membership engagement by working cross-functionally with members managers and associates to identify training gaps and needs
Ensures training plans and materials are efficient
Provides information on membership benefits
Promotes the value of company products and services
Teaches associates to process and sell memberships upgrades and credit accounts
Communicates relevant information on membership events both inside and outside of the club
Assists associates with the proper execution of membership plans to support achieving membership sales
Directs club membership goals by selling memberships in the field and in the club using various techniques for example cold calling outside appointments membership drives
Communicates with current and prospective members
Educates members on membership types programs and benefits
Identifies and matches member or prospective member needs with appropriate membership benefits services or product solutions
Responds to membership questions and concerns
Encourages membership renewals
Assists with member account decisions
Demonstrates exemplary actions and workload execution by modeling and training processes to associates providing on-the-job training in the work area and sales floor teaching new technology and tool functionality delivering new program rollout training and providing continuous learning and process improvement opportunities
Coordinates completes and oversees job-related activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning
Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and ensuring diversity awareness
Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executing business processes and practices
Respect the individual: Builds high-performing teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform
Respect the individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
Respect the individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmart's goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us creating a sense of belonging eliminating waste participating in local giving
Act with Integrity: Acts in a selfless manner and is consistently humble self-aware honest fair and transparent
Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans
Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and long-term priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans
Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes
Strive for Excellence: Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

FAQs

What is the position title for this role?

The position title is Sales and Training Manager - Membership.

What are the primary responsibilities of the Membership Representative?

The primary responsibilities include driving membership sales, engaging with current members, training associates on sales techniques, and providing exceptional customer service.

Is this position salaried or hourly?

This is a salaried role.

What qualifications are required for this position?

A Bachelor's degree in business, communications, or a related field, or 4 years of experience in sales, retail, or a related field, as well as 1 year of sales experience in business-to-business sales are required.

Are there opportunities for career development in this role?

Yes, the Membership Representative role is a great way to start your development path at Sam’s Club.

What kind of sales environment will I be working in?

You will be working in a fast-paced environment, especially during evenings, weekends, and holidays.

What benefits are offered with this position?

Benefits include health coverage (medical, vision, dental), financial benefits (401(k), stock purchase, life insurance), paid time off (PTO), and a company-paid education benefit program.

Are there performance bonuses?

Yes, there are additional compensation opportunities, including annual or quarterly performance bonuses.

Where is the primary location for this job?

The primary location is 1421 N Renaissance Blvd NE, Albuquerque, NM 87107-7018, United States of America.

How important is member satisfaction in this role?

Member satisfaction is a top priority and will be emphasized in your daily activities.

Is supervisory experience preferred for this role?

Yes, supervisory experience is considered a preferred qualification for this position.

What skills are needed to excel in this position?

Skills needed include multitasking, problem-solving, effective communication, leadership qualities, and a strong sales background.

What is the annual salary range for this position?

The annual salary range for this position is $52,000.00 - $75,000.00.

Sam's Club

Expect something special.

Retail & Consumer Goods

Industry

10,001+

Employees

Mission & Purpose

Sam’s Club (NYSE: WMT) is a warehouse club with 597 locations across the U.S. and Puerto Rico. A Sam's Club membership more than pays for itself with exclusive savings on the things you need, the things you love, and all sorts of unexpected things. Check out our membership benefits on www.SamsClub.com. In addition to the leading national brands, Sam's Club also carries Member's Mark, an exclusive, premium-quality private brand. Member's Mark products are exclusive designs that use top-of-the-line materials and the highest quality ingredients to make sure you get the best quality and value at members-only prices. Every year, we promote approximately 20,000 associates to jobs with more responsibility and higher pay. We also offer associate benefits like paid parental leave for full-time associates, additional support for adoptive families, 401(k) savings, health/dental/vision plans, associate stock purchase plans, associate discounts and more.