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Sales Assistant

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Ryman

12d ago

  • Job
    Full-time
    Entry Level
  • Sales & Business Development
    Hospitality & Retail
  • London

AI generated summary

  • You need to be customer-focused, handle complaints, achieve KPIs, engage customers, maintain stock, promote merchandise, have product knowledge, seek sales opportunities, and ensure safety compliance.
  • You will engage customers, handle complaints, achieve KPIs, maintain stock accuracy, ensure high merchandising standards, and promote product knowledge while adhering to Health and Safety policies.

Requirements

  • - 8 hours per week
  • - Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group
  • - Confidently and professionally handle customer complaints and difficulties, including returns
  • - Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • - Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs
  • - Carry out stock replenishment and maintain accuracy of our stock systems
  • - Promote high visual merchandising standards
  • - Acquire a high level of product knowledge and continue to self-develop that knowledge
  • - Recognise and act upon opportunities to increase the value of sales
  • - Ensure compliance with all relevant Health and Safety policies

Responsibilities

  • Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
  • Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
  • Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
  • Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
  • Carry out stock replenishment and when required maintain accuracy of our stock systems
  • Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
  • Acquire a high level of product knowledge and continue to self-develop that knowledge
  • Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
  • Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Sales Assistant position?

The Sales Assistant position requires working 8 hours per week.

What kind of training will I receive as a Sales Assistant?

You will receive fantastic training to help you complete your role and provide the opportunity to continue your development into a more senior role, if you choose to progress within the business.

What benefits are offered to Sales Assistants?

Sales Assistants will enjoy a great team environment, access to mental health first aiders, ongoing performance incentives, a company pension scheme, an apprenticeship scheme, and a generous discount at TPRG and our benefits hub.

What are the key responsibilities of a Sales Assistant?

Key responsibilities include acting as an ambassador for Ryman, handling customer complaints, achieving KPIs, engaging with customers, carrying out stock replenishment, promoting high visual merchandising standards, acquiring product knowledge, and ensuring compliance with health and safety policies.

Is there room for career progression in this role?

Yes, there is the option to continue your development into a more senior role, allowing for career progression within the business.

What is the company culture like at Ryman?

Ryman is committed to diversity and inclusion, focusing on unconscious bias and creating a thriving work environment for all employees.

How does Ryman handle customer complaints?

As a Sales Assistant, you will confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention.

What type of products will I need to have knowledge of?

You will need to acquire a high level of product knowledge about the products sold at Ryman to effectively engage with customers and meet their needs.

Who founded Ryman and when?

Ryman was founded by Henry J Ryman, who opened the first store in London at Great Portland Street in 1893.

What is the relationship between Ryman and the Theo Paphitis Retail Group?

Ryman is part of the Theo Paphitis Retail Group, which also includes Robert Dyas, Boux Avenue, and the London Graphic Centre.

Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods
Industry
1001-5000
Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.