Sales Assistant

Ryman

Nov 14

Applications are closed

Job
Full-time
Entry & Junior Level
Customer Relations
Sales & Business Development
London

Requirements

Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
Carry out stock replenishment and when required maintain accuracy of our stock systems
Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
Acquire a high level of product knowledge and continue to self-develop that knowledge
Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
Ensure compliance with all relevant Health and Safety policies

Responsibilities

Act as an ambassador for Ryman and the wider Theo Paphitis Retail Group by showing interest in learning everything about the business and your role and positively sharing this knowledge with our customers
Confidently and professionally handle customer complaints and difficulties, including returns, to ensure customer retention
Achieve and strive to exceed KPIs and objectives set by Store Management Team and the business
Engage with customers enthusiastically, establish customer needs and help them to purchase by matching products to those needs through the application of a high level of product knowledge whilst highlighting relevant promotions and upselling
Carry out stock replenishment and when required maintain accuracy of our stock systems
Promote high visual merchandising standards; ensuring that store housekeeping standards are high and continually achieved
Acquire a high level of product knowledge and continue to self-develop that knowledge
Recognise and act upon opportunities to increase the value of sales by offering appropriate additional items
Ensure compliance with all relevant Health and Safety policies

FAQs

What are the working hours for the Sales Assistant role?

The Sales Assistant role involves working 7 hours per week.

What responsibilities does the Sales Assistant have?

The Sales Assistant will be responsible for supporting the store management team, driving turnover and revenue, handling customer complaints, achieving KPIs, engaging with customers, stock replenishment, maintaining high visual merchandising standards, and ensuring compliance with health and safety policies.

Is there training provided for this role?

Yes, there is a training program designed to help you excel in your role.

What are the benefits offered to Sales Assistants?

Benefits include a competitive pay package, a company pension scheme, a generous holiday allowance, access to wellness sessions, exclusive discounts, and opportunities for further skill-building through apprenticeship programs.

Who is Ryman?

Ryman is a retailer founded in 1893, known for stationery, office supplies, printing, and technology. It is part of the Theo Paphitis Retail Group.

Does Ryman have a commitment to diversity and inclusion?

Yes, Ryman is an equal opportunities employer that seeks to recruit a diverse workforce and create inclusive teams.

Are there opportunities for career growth within Ryman?

Yes, Ryman offers opportunities through their training programs and apprenticeship options to help colleagues develop their skills further.

How does Ryman ensure customer service excellence?

Sales Assistants are expected to engage with customers enthusiastically, establish their needs, and provide support through a high level of product knowledge and by managing complaints professionally.

Ryman

Everything you need for work, home office, hobbies, travel & studies ️✏️ #relyonryman

Retail & Consumer Goods

Industry

1001-5000

Employees

Mission & Purpose

Since 1893 Ryman has been a leading name on the high street, providing our customers all over the UK with pens, pencils, calculators, notebooks, and more stationery essentials. What you might not know is that we also pride ourselves on our wide range of office supplies, technology, and garden furniture. Our experts hand-select every item from ballpoint pens to printers to hot tubs, and we have exclusive products from brands that you love and trust, like HP, Biro, Really Useful Boxes, and more. We also provide office essentials to businesses, enterprises, and education. Whether your company is office-based or home-based, our range has everything your employees need from home office desks, copy paper with bulk discount, and hot drinks. One of our specialist team members is on hand to help with your business ordering, offering you fast delivery and the option to pay by credit. So if you need school supplies for your little ones, craft activities to keep them busy in the school holidays, furniture for your home office, and canteen supplies for your company premises, you can rely on Ryman. We have everything you need for work, home, and learning.