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Sales Assistant - Home Store

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Sales & Business Development
  • Derby

AI generated summary

  • You should have a passion for customer service, work well under pressure, guide volunteers, be detail-oriented, tech-savvy, and able to lift heavy items. Must be 18+ years old.
  • You will engage customers, organize donated stock, collaborate with the E-Commerce team, and oversee store operations as a Keyholder in the manager's absence.

Requirements

  • Previous retail experience isn’t essential. What truly counts is your passion, energy, and ability to deliver the very best customer service.
  • You’ll be confident within a team environment and comfortable guiding the activity of volunteers on the shop floor
  • Able to work well under pressure and on your own initiative in a dynamic and fast-paced environment
  • Attention to detail in everything you do
  • Positive, creative, confident, customer service focussed and passionate about sustainability
  • You’ll be comfortable with tech, able to use a Till, PC, Smartphone and e-mail with ease.
  • You’ll need to be 18+ years old to apply for this role.
  • Please note, this role can be physically demanding and will involve lifting large pieces of furniture.

Responsibilities

  • Engage with customers, providing exceptional service and promoting our charity’s mission
  • Organise and merchandise donated stock creatively to maximise sales potential
  • Collaborate with our E-Commerce team to maximise online sales
  • As a Keyholder, you’ll be the go-to person when there isn’t a manager on duty, keeping the store running and ensuring our customers have a great experience

FAQs

What are the working hours for the Sales Assistant role?

The Sales Assistant role is part-time, requiring you to work 21 hours a week, with flexibility to work weekends and bank holidays on a rota basis.

Is prior retail experience necessary for this position?

No, previous retail experience isn't essential. What matters most is your passion, energy, and ability to deliver excellent customer service.

Will I have the opportunity to progress in my career with the British Heart Foundation?

Yes, there is a strong culture of internal progression, and the BHF actively supports career development for its employees.

Do I need to be a certain age to apply for this role?

Yes, you need to be 18 years or older to apply for this position as it requires Keyholder responsibilities.

What kind of physical requirements are there for the position?

The role can be physically demanding and will involve lifting large pieces of furniture.

Is this position suitable for someone who is not very tech-savvy?

No, the role requires you to be comfortable using technology such as a till, PC, smartphone, and email with ease.

What are some of the employee benefits offered by the British Heart Foundation?

Employee benefits include 38 days of annual leave, enhanced family policies, staff discounts, health cash plans, and access to a virtual GP, among others.

Will I be working alone or as part of a team?

You will be part of a team, but you should also be comfortable working under pressure and on your own initiative in a dynamic, fast-paced environment.

Is there any background check required for this position?

Yes, any offer of employment is subject to a satisfactory DBS check.

Can I apply for this job if I need adjustments during the recruitment process?

Yes, you can contact a member of the Recruitment team to request any adjustments needed during the application or interview process.

The largest independent funder of research into heart and circulatory diseases in the UK

Science & Healthcare
Industry
1001-5000
Employees
1961
Founded Year

Mission & Purpose

The British Heart Foundation (BHF) is a charitable organisation dedicated to combating heart disease through research, education, and support. The BHF's primary mission is to save lives and improve cardiovascular health by funding groundbreaking research, advocating for heart-healthy lifestyles, and providing support to those affected by heart conditions. Their purpose revolves around preventing heart diseases, promoting awareness, and advancing medical knowledge to ensure a world where individuals live longer, healthier lives, free from the impact of heart-related illnesses. Through their multifaceted approach, the BHF strives to make a significant and lasting impact on heart health in the United Kingdom.