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Sales Associate - Modern Casuals, Menswear (15 hours)

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Selfridges

15d ago

  • Job
    Full-time
    Entry Level
  • Customer Relations
    Hospitality & Retail
  • London
  • 14d left

AI generated summary

  • You must effectively communicate with diverse customers, possess strong product knowledge, excel in sales and service, solve problems, adapt to tasks, and demonstrate reliability.
  • You will create memorable customer experiences, conduct sales and exchanges, manage stock, uphold retail standards, adapt to various challenges, and stay informed on trends while ensuring safety procedures.

Requirements

  • Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirements
  • Well Informed. You will develop excellent product knowledge by following trends and being aware of our competitor’s activity, along with taking part in supplier training
  • Known to be a sales and service expert. You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriate
  • It will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same
  • Problem solving skills. You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customer
  • Flexible. Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation
  • An example of our values, a reliable and respected colleague

Responsibilities

  • - Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
  • - Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
  • - From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
  • - Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
  • - Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
  • - Adapt to the challenges that vary from day to day. A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with you
  • - Use your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
  • - Follow health, safety and security procedures, and play an active role in preventing stock loss

FAQs

What is the job title for this role?

The job title is Sales Associate - Modern Casuals, Menswear.

How many hours per week is this position?

This position is for 15 hours per week.

What are the main responsibilities of a Sales Associate at Selfridges?

The main responsibilities include providing excellent customer service, conducting sales, managing stock, and maintaining retail standards.

Is this a permanent position?

Yes, this is a permanent position.

What is the salary for this role?

The salary for this role is £13.45 per hour in London and £12.25 per hour in the regions.

What are the required skills for this position?

Required skills include great communication, problem-solving abilities, flexibility, and a strong sales and service orientation.

When is the closing date for applications?

The closing date for applications is 04 October 2024.

Where is this job located?

This job is located in London, United Kingdom.

What kind of training will I receive?

You will receive training to develop excellent product knowledge, including participation in supplier training.

What should I expect during the interview process?

The interview process will utilize competency and strength-style questions, and support is available at every stage if needed.

Are there opportunities for career growth within this role?

Yes, there are opportunities for career growth as you develop your skills and knowledge within Selfridges.

Will I be required to work in different departments?

Yes, you may be required to work in different departments depending on the business needs.

What is the job reference number for this position?

The job reference number is selfridges/TP/318309/5454.

Selfridges

A Top 10 Most Loved Workplace in the UK for 2022 By Newsweek International

Retail & Consumer Goods
Industry
1001-5000
Employees
1909
Founded Year

Mission & Purpose

Selfridges is a high-end department store chain in the UK, known for offering a wide range of luxury products, including fashion, beauty, homeware, and gourmet food. Their ultimate mission is to provide an extraordinary shopping experience that delights and inspires customers. The purpose of Selfridges is to curate an exceptional selection of high-quality and exclusive products, combined with innovative retail experiences and outstanding customer service. They aim to be a leader in the retail industry by continuously evolving, embracing sustainability, and creating a destination where customers can discover the latest trends and enjoy a unique and immersive shopping environment.