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Sales & Client Experience Specialist Senior Retail - Orlando, Florida

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PNC

1mo ago

  • Job
    Full-time
    Mid Level
  • Customer Relations
    Sales & Business Development
  • Orlando

AI generated summary

  • You need a Bachelor's degree, 3+ years of relevant experience, and skills in account management, decision making, and effective communication. Background checks apply. Certifications preferred.
  • You will execute sales strategies, develop tactics for growth, coach teams, deliver readiness materials, and collaborate with stakeholders to enhance client experience and performance.

Requirements

  • Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
  • Preferred Skills Account Management, Competitive Strategies, Customer Experience (CX), Negotiation, Operations Management, Strategic Planning
  • Competencies Decision Making and Critical Thinking, Effective Communications, Influencing, Knowledge Of Sales Channels, Planning and Organizing, Products and Services, Program Management (M0260), Sales Function, Strategic Sales Planning
  • Work Experience Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
  • Education Bachelors
  • Certifications No Required Certification(s)
  • Licenses Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Responsibilities

  • Supports sales and customer experience strategy execution. Is accountable for tactical execution in one or more channels.
  • Supports the development of tactics aligned with strategic priorities. Implements initiatives to grow revenue including acquisition, growth, retention, and cross-channel experiences.
  • Through observation and coaching, identifies variability in performance and makes recommendations to management to address performance gaps.
  • Directs the development and delivery of readiness materials for the execution of sales and client experience initiatives.
  • Coordinates the execution of sales and customer experience strategies and tactics with key stakeholders. Monitors, observes and coaches at the front line. Communicates results and best practices, and makes recommendations to management.

FAQs

What is the primary role of a Sales & Client Experience Specialist Senior at PNC?

The primary role includes supporting the execution of sales and customer experience strategies, implementing initiatives to grow revenue, and coaching front-line teams to improve performance.

Is traveling required for this position?

Yes, the selected candidate must be willing to travel among all regions within the West Central North Florida Market as required.

What qualifications are necessary for this position?

Successful candidates typically require a university/college degree and 3+ years of relevant industry experience. In lieu of a degree, a comparable combination of education and experience may be considered.

What are the preferred skills for this role?

Preferred skills include account management, competitive strategies, customer experience (CX), negotiation, operations management, and strategic planning.

Are there any required certifications for this position?

No specific certifications are required for this role.

What benefits does PNC offer to full-time employees?

PNC offers a comprehensive range of benefits including medical/dental/vision coverage, life insurance, disability protection, a 401(k) plan with matching, educational assistance, wellness programs, and paid time off.

How many vacation days can employees expect to receive?

Employees can expect between 15 to 25 vacation days each year, depending on their career level and years of service.

Does PNC provide accommodations for applicants with disabilities?

Yes, PNC provides reasonable accommodations for employment applicants and qualified individuals with disabilities who need assistance to perform the essential functions of their positions.

What is PNC’s stance on equal employment opportunity?

PNC is committed to providing equal employment opportunities to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other protected categories.

Are there any background checks required for this role?

Yes, candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

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PNC

Finance
Industry
10,001+
Employees

Mission & Purpose

For more than 160 years, we’ve been committed to making a difference for our customers, communities and employees. Our Main Street banking model means we are uniquely rooted in the places where we operate, living in and supporting the communities in which we do business – understanding our customers are our neighbors. Through our growth into one of the nation’s leading banks, we are helping customers from coast-to-coast protect and grow their wealth. By combining what customers love about community banks with the security, technology, and capabilities of a top bank, we are helping everyone move forward financially. See how we can make a difference for you.