FAQs
What is the job title for this position?
The job title is Sales Coach - Contact Centre.
Where is the job located?
The job is located in Bristol.
What type of contract is being offered?
The position is a full-time, permanent contract.
What are the shift patterns for this role?
The rota-based shift patterns are between Monday to Friday 08:00 to 19:00, and Saturday 09:00 to 17:00, with no Sundays required.
Is there a performance bonus available for this role?
Yes, there is a monthly performance bonus of up to 30%.
What are the main responsibilities of a Sales & Retention Performance Coach?
Key responsibilities include using performance data and speech analytics to identify coaching needs, delivering coaching sessions, supporting agents during live calls, collaborating with Team Managers, maintaining coaching records, and championing a culture of continuous improvement.
What skills and experience are required for this role?
Candidates should have a background in sales, retention, or customer service coaching, the ability to interpret performance metrics, strong communication and listening skills, and comfort using contact centre technology.
What benefits does RAC offer to employees?
Benefits include a bonus scheme, share options, free onsite parking with EV charging points, free breakdown cover, a car salary sacrifice scheme, generous holiday entitlement, pension contributions, life cover, wellbeing support, and exclusive discounts.
How many holidays do employees receive?
Employees receive 23 days of holiday plus bank holidays, which increases to 25 days with service.
What is the company culture like at RAC?
RAC values support, ambition, and opportunity, welcoming people from every background and encouraging personal growth and development.
How long has RAC been in operation?
RAC has been in operation for over 128 years and is trusted by more than 15 million members.
What is the Glassdoor rating for RAC?
RAC has a 4.5-star Glassdoor rating, showing it is a supportive work environment.
Is there support available for employee wellbeing?
Yes, there is a 24/7 confidential support helpline for employees and their families.
Are there opportunities for career development at RAC?
Yes, RAC is committed to employee growth and offers access to career development opportunities and training.