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Sales Department Supervisor

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Wayfair

4d ago

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • West Palm Beach

AI generated summary

  • You need 2-5 years in sales leadership, luxury design knowledge, customer service passion, organization skills, adaptability, and the ability to lift 50 lbs. Flexibility in schedule is essential.
  • You will ensure luxury guest experiences, manage sales and service KPIs, support training, oversee stock and visual standards, collaborate with design and guest teams, and fulfill key holder duties.

Requirements

  • 2-5 years experience motivating a team to achieve sales goals (preferably as a store Leader or Trainer)
  • Understanding of luxury design.
  • Experience with appliance fitting and specifications.
  • Passion for great customer service and a drive to exceed sales targets.
  • Strong organization, self-motivation, communication and relationship management skills
  • An ability to handle customer escalations and demonstrate professional maturity.
  • Ability to learn details of a vast product catalog.
  • Demonstrated ability to work within a team sales environment.
  • Technical acumen to learn necessary software; proficiency in Google Suites and/or Microsoft Office applications preferred.
  • Track record of thriving in a fast paced and changing environment, with an ability to adapt and grow.
  • Flexibility availability (including mornings, nights, weekends, some holidays).
  • While performing the duties of this job, the employee is frequently required to stand, walk, talk and hear. The employee frequently is required to handle, or feel and reach with hands and arms. The employee is occasionally required to sit; regularly climb or balance; and frequently stoop, kneel, crouch, or crawl. The employee must regularly, frequently or occasionally lift and/or move up to 50 lbs
  • Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

  • Maintain luxury experience standards by providing an authentic, inviting guest experience that exemplifies our commitment to customer satisfaction and passion for luxury design.
  • Collaborate with General Contractors on design implementation in client spaces.
  • Understand and deliver on the compatibility of appliances within client spaces.
  • Work with the Assistant Store Manager - Sales to attract, hire, coach, and retain top-performing talent for the Sales team, in alignment with business priorities and cultural norms.
  • With direct reports, be a strong visible presence in the designated work area to drive sales and strong guest service.
  • Provide brand and product information to support guest purchase inquiries.
  • Support store leaders in development and execution of training to build product specialist team knowledge of our product, selling, guest service, operations, visual, and other aspects of their roles.
  • Deliver against individual and team sales and service KPIs, productivity standards and store goals.
  • Collaborate with the Design team, generating and referring leads as appropriate or supporting product inquiries coming from the design process.
  • Lead the use of design tools, CRM software and client accounts for consistent guest experience and record keeping.
  • Master selling essentials, sales analytics tools, and other training resources to educate the team on our wide array of product assortment.
  • Manage and monitor stock levels, merchandise adjacencies, presentations, signing, and assortment in all departments to ensure the sales-floor is adequately stocked. Maintain visual standards of the store, per home office directive.
  • Work with the Guest Experience team to ensure the store meets visual, replenishment, cleanliness, safety and back of house standards during floor leadership shifts.
  • Engage in a high energy and dynamic work environment where there can be rapid changes in products, promotions, offerings and operations.
  • Perform key holder and Manager On Duty duties.

FAQs

What is the main responsibility of the Sales Department Supervisor?

The main responsibility of the Sales Department Supervisor is to lead a sales team of product specialists within a major department in the store, ensuring a luxury guest experience, driving sales, and collaborating with the in-store design team.

How many years of experience are required for this position?

The position requires 2-5 years of experience in motivating a team to achieve sales goals, preferably as a store leader or trainer.

Is knowledge of luxury design necessary for this role?

Yes, an understanding of luxury design is necessary for the Sales Department Supervisor role.

What type of skills are needed for this position?

Strong organization, self-motivation, communication, relationship management skills, and the ability to handle customer escalations are essential for this position.

Are there any physical demands associated with this job?

Yes, the job involves frequently standing, walking, and lifting or moving up to 50 lbs, as well as other physical activities like climbing, stooping, and adjusting focus.

What kind of training will be provided to the Sales team?

Training will be developed and executed to build the product specialist team’s knowledge of products, selling techniques, guest service, operations, visual standards, and other relevant aspects of their roles.

What are the compensation and benefits for this position?

The compensation includes competitive pay plus substantial quarterly bonuses, and benefits include medical coverage, financial benefits, and a generous employee discount.

What is the work environment like for this role?

The work environment is high energy and dynamic, with rapid changes in products, promotions, offerings, and operations.

Does Perigold offer equal opportunities for individuals with disabilities?

Yes, Perigold is fully committed to providing equal opportunities for all individuals, including those with disabilities, and will make reasonable accommodations as required.

Where is Perigold headquartered?

Perigold is headquartered in Boston, Massachusetts, and is part of the Wayfair Inc. brand portfolio.

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Wayfair

Retail & Consumer Goods
Industry
10,001+
Employees
2002
Founded Year

Mission & Purpose

Wayfair is the destination for all things home: helping everyone, anywhere create their feeling of home. From expert customer service to the development of tools that make the shopping process easier, to carry one of the widest and deepest selections of items for every space, style, and budget, Wayfair gives everyone the power to create spaces that are just right for them.