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Sales Lead Associate Full-Time- TOMMY HILFIGER

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Tommy Hilfiger

1mo ago

  • Job
    Full-time
    Entry, Junior & Mid Level
  • Customer Relations
    Sales & Business Development
  • Florida City

AI generated summary

  • You must be flexible with hours, communicate effectively, lift 40 pounds, maintain professionalism, ensure store organization, provide excellent customer service, and adhere to policies.
  • You will provide excellent customer service, maintain merchandise levels, ensure store appearance, minimize shortages, communicate effectively, and support sales goals while adhering to policies.

Requirements

  • Must be flexible to work rotating hours, as assigned by management.
  • Communicate concerns to management.
  • Maintain respect of peer group, staff and supervisor.
  • Create energy and excitement around shared goals and values and acts with integrity.
  • Support all company / management decisions.
  • Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.
  • Able to lift a minimum of 40 pounds and able to stand for long periods of time.
  • Demonstrate effective written and verbal communication skills.
  • Manage time and prioritize tasks.
  • Represent the TH image through personal and professional appearance.
  • Demonstrate professional image and conduct.
  • Adhere to Policies and Procedures.
  • Observe sales floor and stockroom for loss prevention and advises management of any unusual internal or external activity.
  • Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business.
  • Ensure consistent and accurate replenishment of product onto the sales floor.
  • Comply with visual presentation standards.
  • Execute markdowns and re-merchandise, as needed.
  • Maintain store organization fixtures/hardware/general cleanliness.
  • Demonstrates awareness of store sales plans and results.
  • Demonstrates awareness of individual contribution to business results.
  • Follow all operational policies and procedures.
  • Keep merchandise filled to appropriate levels on sales floor.
  • Ensure the store is visually distinctive and appearance impeccably maintained.
  • Minimize shortages through proper loss prevention procedures.
  • Consistently provides TH Customer Service to company standard.
  • Generate maximum sales potential in accordance with the TH Customer Service standards.
  • Builds repeat customer base through excellent service.
  • Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.
  • Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks.
  • Attends Take 5 meetings and participates in staff meetings, as required.

Responsibilities

  • Consistently provides TH Customer Service to company standard.
  • Keep merchandise filled to appropriate levels on sales floor.
  • Ensure the store is visually distinctive and appearance impeccably maintained.
  • Minimize shortages through proper loss prevention procedures.
  • Demonstrates awareness of store sales plans and results.
  • Demonstrates awareness of individual contribution to business results.
  • Follow all operational policies and procedures.
  • Manage time and prioritize tasks.
  • Demonstrate effective written and verbal communication skills.
  • Attends Take 5 meetings and participates in staff meetings, as required.
  • Generate maximum sales potential in accordance with the TH Customer Service standards.
  • Builds repeat customer base through excellent service.
  • Maintains strong knowledge regarding product, promotions, and special events in order to communicate to customers for more effective selling.
  • Consistently foster a positive store experience by treating all customers and staff members in a fair and consistent manner.
  • Effectively maintains zone coverage; acknowledges every customer within the zone; treats customers with priority over assigned tasks.
  • Demonstrate effective written and verbal communication skills.
  • Manage time and prioritize tasks.
  • Represent the TH image through personal and professional appearance.
  • Demonstrate professional image and conduct.
  • Must be flexible to work rotating hours, as assigned by management.
  • Communicate concerns to management.
  • Maintain respect of peer group, staff and supervisor.
  • Create energy and excitement around shared goals and values and acts with integrity.
  • Support all company / management decisions.
  • Change schedules, adapt to the needs of the position, undertaking night shifts, weekends and holidays.
  • Adhere to Policies and Procedures.
  • Observe sales floor and stockroom for loss prevention and advises management of any unusual internal or external activity.
  • Execute Opening and Closing checklist duties as directed by store management to ensure store is always ready for business.
  • Able to lift a minimum of 40 pounds and able to stand for long periods of time.
  • Ensure consistent and accurate replenishment of product onto the sales floor.
  • Comply with visual presentation standards.
  • Execute markdowns and re-merchandise, as needed.
  • Maintain store organization fixtures/hardware/general cleanliness.

FAQs

What are the primary responsibilities of a Sales Lead Associate at Tommy Hilfiger?

The primary responsibilities include selling and promoting Tommy Hilfiger merchandise, providing excellent customer service, maintaining store visual presentation and organization, minimizing shortages, and executing various operational activities as assigned by management.

Who does the Sales Lead Associate report to?

The Sales Lead Associate reports to the Assistant Manager.

What type of customer service standards are expected from a Sales Lead Associate?

Sales Lead Associates are expected to provide customer service in accordance with Tommy Hilfiger’s standards, which includes generating maximum sales potential, building a repeat customer base, and fostering a positive store experience.

Is there a dress code or professional appearance requirement?

Yes, Sales Lead Associates are expected to represent the Tommy Hilfiger image through personal and professional appearance and demonstrate a professional image and conduct.

Are there physical requirements for this position?

Yes, applicants must be able to lift a minimum of 40 pounds and stand for long periods.

What are the work hours for a Sales Lead Associate?

The Sales Lead Associate must be flexible to work rotating hours, including nights, weekends, and holidays, as assigned by management.

Does the position offer any benefits?

Yes, the position offers a comprehensive benefits package, including medical, vision, and dental insurance, a 401(k) plan, flexible workplace options, wellbeing support, education assistance, and associate discounts.

How can employees communicate concerns to management?

Employees are encouraged to communicate any concerns to management directly.

What is the policy regarding diversity and inclusion at PVH?

PVH is committed to fostering an inclusive and diverse community of associates where every individual is valued, and every voice is heard.

Are applications accepted on a rolling basis?

Yes, applications will be accepted on a rolling basis until the position is filled.

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Tommy Hilfiger

We are Dreamers. We are Doers. We are Make-it-Happeners.

Fashion & Arts
Industry
10,001+
Employees
1985
Founded Year

Mission & Purpose

TOMMY HILFIGER is one of the world’s leading designer lifestyle brands creating a platform that inspires the modern American spirit, while committing to wasting nothing and welcoming all. Founded in 1985, Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide under the TOMMY HILFIGER and TOMMY JEANS brands, with a breadth of collections including HILFIGER COLLECTION, TOMMY HILFIGER TAILORED, men’s, women’s and kids’ sportswear, denim, accessories, and footwear. In addition, the brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings. Founder Tommy Hilfiger remains the company’s Principal Designer and provides leadership and direction for the design process. Tommy Hilfiger, which was acquired by PVH Corp. in 2010, is a global apparel and retail company with more than 16,000 associates worldwide. With the support of strong global consumer recognition, Tommy Hilfiger has built an extensive distribution network in over 100 countries and more than 2,000 retail stores throughout North America, Europe, Latin America and the Asia Pacific region. Global retail sales of the TOMMY HILFIGER brand were US $9.2 billion in 2019.

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