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Sales Lead, HOKA

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Deckers Brands

26d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • Nevada
  • Quick Apply

AI generated summary

  • You should have 2 years of retail experience, a High School Diploma or GED, excellent communication skills, be highly motivated, able to multitask, flexible with hours, and have valid ID.
  • You will manage shifts, drive sales targets, model customer service, train staff, communicate effectively, support community events, assist with operations, and solve problems professionally.

Requirements

  • Two (2) years retail experience preferred.
  • High School Diploma or GED.
  • Excellent communication skills and ability to convey the HOKA and Deckers Brands Vision, Mission, and Values to your team members and customers.
  • Highly motivated team player and self-starter.
  • Ability to prioritize and multi-task in a fast-paced environment.
  • Flexibility of schedule and hours to meet the needs of the business.
  • Valid State or Federal Identification.

Responsibilities

  • Function as the Manager on Duty during your shift and drive key hourly business targets such as sales, conversion, ATV, customer capture, and NPS.
  • Ensure and model the highest level of customer service possible, as outlined in the HOKA Expert Service Program.
  • Prioritize Brand and product knowledge training and share this knowledge in customer interactions.
  • Communicate effectively with customers, team members, management, and corporate stakeholders.
  • Empower team members through communication and recognition.
  • Support community by helping with in-store events and local outreach.
  • Assist in store administration and operations including compliance with policies and procedures.
  • Support key initiatives and retail programs that enhance the customer journey.
  • Respond to problems or difficult situations with professionalism.
  • Think critically to solve problems and approach challenges with agility.

FAQs

What is the primary responsibility of a Sales Lead with Keys at HOKA?

The primary responsibility is to serve as the Manager on Duty during your shift, driving business KPIs, providing exceptional customer service, and ensuring the store is operated smoothly.

What qualifications do I need to apply for this position?

You need at least two years of retail experience, a High School Diploma or GED, excellent communication skills, and the ability to prioritize and multi-task in a fast-paced environment.

Is there an opportunity for growth and development within the company?

Yes, HOKA offers opportunities for growth and development as part of the Deckers Brands mission.

What type of training will be provided for the role?

Training will include Brand and product knowledge as well as customer service standards outlined in the HOKA Expert Service Program.

How important is teamwork in this role?

Teamwork is highly important; you will need to motivate your team members to work collaboratively to achieve store goals.

Is flexibility in scheduling expected for this position?

Yes, flexibility of schedule and hours is required to meet the needs of the business.

What kind of environment does HOKA promote for its employees?

HOKA promotes an inclusive and equitable workplace that values diverse backgrounds, experiences, and identities.

Will I be required to handle cash and operate a cash register?

Yes, you will be responsible for operating the cash register, handling money accurately, and performing daily inventory checks.

How does HOKA support community involvement?

HOKA encourages employees to support the community by helping with in-store events and local outreach.

What should I do if I need reasonable adjustments during the application or interview process?

You should let HOKA know if you require any reasonable adjustments at any point during the application or interview process.

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Deckers Brands

Retail & Consumer Goods
Industry
1001-5000
Employees
1973
Founded Year

Mission & Purpose

Deckers Brands is a global footwear and apparel company that designs, manufactures, and markets a wide range of lifestyle and performance products. They own several well-known footwear brands, including UGG, HOKA ONE ONE, Teva, Sanuk, and Koolaburra. Deckers Brands' ultimate mission is to create innovative and high-quality products that enhance the lives of their customers and inspire them to explore the world with confidence and comfort. Their purpose lies in delivering exceptional products that blend style, performance, and sustainability, catering to diverse consumer needs and preferences. Through their portfolio of iconic brands, Deckers aims to be a leading player in the footwear industry, continually innovating and pushing boundaries to meet the evolving demands of their customers and contribute to their everyday well-being and happiness.