Sales Manager

Caterpillar Inc.

13d ago

Applications are closed

Job
Full-time
Senior & Expert Level
Sales & Business Development
Dubai

Requirements

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Industry & Product Knowledge: Knowledge of the organization's industry group, component product groups, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations.
Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Effective Communications: Understanding of effective communication concepts, tools, and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Negotiating: Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner.
Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
Business Development: Knowledge of business development tools, techniques, and approaches; ability to explore and develop potential areas of business growth for the organization.
Value Selling: Knowledge of the principles and practices for selling products, technology, and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs.
Multiple positions held in sales or technical field roles.
Sales variance management experience
Contract management experience
Prior formal or informal leadership experience
Proficiency in English. Any additional regional language is an asset
Ability to travel extensively within region: up to 75%

Responsibilities

Act as a single point of contact for warranty, prime product sales, and machine application support.
Supports and develops product sales, dealer effectiveness, overall segment growth, warranty policy, etc.
Influence upper management within dealerships to adapt or change policies, implement marketing/sales programs, hire personnel and organizational structure changes.
Train, develop and mentor team members.
Deliver business plan sales and market share targets for the company products in the assigned territory.
Develop sales and marketing plan and manage merchandising plans to achieve business plan targets for company products and services.
Ensure customer satisfaction through management of product and commercial issues; Oversee service goodwill spending on all products within the industry segment.
Lead the selling opportunities identification, customer satisfaction improvement and business relationship enhancement.
Deliver GCI Retail business plan sales and market share targets for the assigned territory.

FAQs

What is the primary responsibility of the Sales Manager at Caterpillar?

The primary responsibility of the Sales Manager is to lead a team of Caterpillar field representatives to support Cat dealers and customers, increase customer loyalty, and influence machine and services sales in Southern Africa and the DRC.

What qualifications are preferred for this Sales Manager position?

Preferred qualifications include multiple positions held in sales or technical field roles, sales variance management experience, contract management experience, prior formal or informal leadership experience, and proficiency in English. Any additional regional language is considered an asset.

How much travel is required for this role?

The role requires extensive travel within the region, up to 75%.

What skills are essential for the Sales Manager position?

Essential skills include customer focus, industry and product knowledge, decision making and critical thinking, effective communication, negotiating, relationship management, business development, and value selling.

What type of training and support does Caterpillar provide to new employees?

Caterpillar provides helpful training, relatable mentors, and global experience to set new employees up for success.

When is the application window for this Sales Manager position?

The application window for this position is from September 3, 2024, to September 12, 2024.

What is the company culture at Caterpillar?

Caterpillar promotes a global team environment that values not just the work being done but also caring for each other, innovation, and building stronger, sustainable communities.

Is there any emphasis on customer satisfaction in this role?

Yes, ensuring customer satisfaction is a key responsibility, which includes managing product and commercial issues and overseeing service goodwill spending.

What does Caterpillar offer to support work-life balance?

Caterpillar offers a competitive salary package, helpful training, relatable mentors, and growth opportunities to support work-life balance.

Caterpillar Inc.

We help our customers build a better, more sustainable world.

Manufacturing & Electronics

Industry

1-10

Employees

1925

Founded Year

Mission & Purpose

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2023 sales and revenues of $67.1 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.