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Sales Manager

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Hilton

14d ago

  • Job
    Full-time
    Mid & Senior Level
  • Sales & Business Development
    Hospitality & Retail
  • Rome

AI generated summary

  • You must have strong communication skills, customer service commitment, sales experience, market knowledge, flexibility, excellent grooming, and a relevant degree. Passion for achieving targets is essential.
  • You will analyze market trends, develop customer accounts, negotiate rates, implement marketing strategies, prepare contracts, and manage the sales team to enhance guest experiences and drive revenue.

Requirements

  • - Positive attitude and good communication skills
  • - Commitment to delivering a high level of customer service
  • - Excellent grooming standards
  • - Flexibility to respond to a range of different work situations
  • - Ability to work under pressure and under own initiative
  • - Experience in a sales role with a proven track record to close a sale
  • - Knowledge of local market
  • - Knowledge of hospitality
  • - Passion for sales and for achieving targets and objectives
  • - Degree-level qualification in a relevant field

Responsibilities

  • Analysis local market trends and competitor activity to identify business leads
  • Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams
  • Negotiate room rates/packages with corporate clients
  • Develop and implement creative local marketing channels, including social media channels
  • Prepare company contracts for the hotel in accordance with current business and pricing conditions
  • Work within current business strategies and recognising potential opportunities
  • Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs
  • Attend Sales events, as required
  • Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads
  • Answer customer queries in a prompt and professional manner
  • Manage staff performance in compliance with company policies and procedures
  • Recruit, manage, train and develop the Sales team

FAQs

What are the primary responsibilities of a Sales Manager at Hilton?

A Sales Manager at Hilton is responsible for analyzing local market trends and competitor activity, developing customer accounts, negotiating room rates with corporate clients, implementing local marketing strategies, preparing contracts, and managing staff performance among other tasks.

What skills are required to be successful as a Sales Manager?

A successful Sales Manager should possess a positive attitude, good communication skills, a commitment to high levels of customer service, flexibility to adapt to different work situations, and the ability to work under pressure.

Is experience in the hospitality industry preferred for this role?

Yes, knowledge of hospitality is advantageous for this position.

What qualifications are ideal for a Sales Manager at Hilton?

A degree-level qualification in a relevant field is preferred for the Sales Manager role.

Does Hilton focus on teamwork and collaboration?

Yes, Hilton emphasizes working together as a team to create exceptional guest experiences and strong sales programs.

What type of candidates does Hilton look for in a Sales Manager?

Hilton seeks candidates who demonstrate a passion for sales, have a proven track record of closing sales, and maintain high grooming standards.

What opportunities exist for professional development in this role?

As a Sales Manager, you will have opportunities to recruit, manage, train, and develop the sales team, which can enhance your professional growth.

Are there specific market knowledge expectations for this position?

Yes, having knowledge of the local market is considered advantageous for this role.

What kind of reporting will a Sales Manager be required to produce?

A Sales Manager must produce accurate and timely reports that include appointments, calls made, and business leads to meet the expectations of the Sales Director and senior management.

What is the work culture like at Hilton?

Hilton is dedicated to creating remarkable hospitality experiences and emphasizes teamwork and a commitment to exceptional guest service among its team members.

An official account for Hilton, a leading global hospitality company filling the earth with light & warmth since 1919.

Travel & Leisure
Industry
10,001+
Employees
1919
Founded Year

Mission & Purpose

Hilton is a global hospitality company that operates a chain of hotels and resorts worldwide. They provide accommodation and services for travellers and guests, offering a range of options from luxury to budget-friendly hotels. Hilton's ultimate mission is to be the most hospitable company in the world, aiming to deliver exceptional guest experiences and create memorable moments for their customers. Their purpose is to provide a welcoming and comfortable environment where guests can relax, enjoy their stay, and feel cared for during their travels. They strive to offer consistent quality across their properties, with a focus on outstanding service, amenities, and personalised experiences to ensure guests feel valued and satisfied.

Benefits

  • Health & Welfare Benefit Plans

  • Retirement Savings Program

  • Mental Wellness Support

  • Flexible Schedules

  • Access to your pay when you need it ​​​​​​​through DailyPay