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Sales & Service Manager - PC Amsterdam

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Alo Yoga

3d ago

  • Job
    Full-time
    Mid & Senior Level
  • Facilities Management
  • Amsterdam
  • Quick Apply

AI generated summary

  • You should have retail leadership experience, strong MS Office skills, excellent communication, multitasking ability, a business mindset, accountability, and proof of right to work in the Netherlands.
  • You will oversee operations, manage inventory accuracy, uphold visual standards, support budget monitoring, lead the team, ensure safety, and implement strategic plans for optimal performance.

Requirements

  • Prior leadership experience in retail or related industry
  • Working knowledge of MS Office (Word, Excel and Outlook)
  • Extraordinary interpersonal and communication skills, both verbal and written
  • Agile with the ability to handle multiple tasks in a changing environment
  • Highly Motivated by driving business in a fast-paced, innovative environment
  • Business owner mindset with an entrepreneurial spirit
  • Independent work ethic, time management skills, and personal accountability
  • Aligns with and embodies Alo's values
  • Proof of right to live and work in the Netherlands from the start of employment

Responsibilities

  • Oversee and support execution of key operational and visual processes
  • Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps
  • Champion strong visual standards for the salesfloor by leveraging business performance data
  • Support sell-through management by ensuring accuracy of inventory counts and coordinates labor hours to efficiently receive product deliveries
  • Support a safe work environment and efficient operation
  • Represent the business in meetings and on conference calls, in partnership with General Manager
  • Review, Monitor and partner with General Manager to manage the budget, reporting and other business data; including metrics (e.g. Expenses, Sell-Thru) and inform planning processes (e.g., quarterly business review and sales planning)
  • Future planning workflow business needs to protect optimal performance
  • Ensure that the Operations and Visual team exudes Alo's mission and guiding principles to effectively communicate to our visitors who we are, what we do and why we do what we do
  • Leads a team through accountability, continuous coaching on a regular basis, development of talent, and elevating effective communication throughout the Operations and Visual team
  • Establish internal & external pipeline through succession planning and recruitment strategy
  • Writes an effective schedule that prioritizes the best business strategy, in partnership with the General Manager
  • Oversees the execution of certain deliverables on the Alo Sales and Service Model, protecting operational efficiency
  • Collaborates and implement General/Store Manager's vision and work cross-functionally with business partners, as directed, to support all-level organizational goals
  • Demonstrate an ability to navigate the organization with a balance of business need and brand culture

FAQs

What is the primary focus of the Sales & Service Manager role at Alo?

The primary focus of the Sales & Service Manager role is to oversee operations and visual strategy in the store, ensuring it's customer-ready at all times while managing inventory, labor planning, and visual execution.

What qualifications are required for this position?

Candidates should have prior leadership experience in retail or related industries, working knowledge of MS Office, extraordinary interpersonal and communication skills, the ability to handle multiple tasks, and align with Alo's values.

What is the work schedule for the Operations & Visual Manager role?

The Operations & Visual Manager role is a full-time position with a 38-hour workweek across 5 days, and employees are expected to be available for opening, closing, and weekend shifts.

Is prior retail experience necessary for the Sales & Service Manager position?

Yes, prior leadership experience in retail or a related industry is a key qualification for the role.

Will I be required to manage a team in this position?

Yes, the role involves leading a team, ensuring accountability, coaching, and talent development while establishing effective communication throughout the Operations and Visual team.

What kind of environment does Alo encourage for its employees?

Alo encourages a mindful and innovative work environment while emphasizing a business owner mindset with an entrepreneurial spirit among its employees.

Are there opportunities for career development in this role?

Yes, the role includes responsibilities like succession planning and recruitment strategy, providing opportunities for career advancement and personal development.

Do I need to have the right to work in the Netherlands before applying?

Yes, candidates must provide proof of their right to live and work in the Netherlands from the start of employment.

What type of performance metrics will I need to manage?

You will review and manage various business metrics, including expenses and sell-through rates, collaborating with the General Manager on budgeting and planning processes.

How does Alo define its company culture?

Alo's culture is centered around mindful movement and embodying its mission and guiding principles, which aim to positively impact lives both on and off the mat.

Spreading mindful movement, inspiring wellness and creating community. These goals inspire everything we do at Alo.

Retail & Consumer Goods
Industry
501-1000
Employees
2007
Founded Year

Mission & Purpose

We are Alo. We inspire mindful movement, wellness, and taking the consciousness of physical practice and meditation into the world - this is the real studio to street. We make technologically advanced activewear, scientifically forward, clean beauty & wellness solutions, and igniting movement & mindfulness content to bring more mind-body wellness to the world. Alo stands for Air, Land, Ocean. Behind everything we do is the intention to protect and respect our planet's resources with solar power and sweatshop-free, eco-aware production, our non profit has brought yoga and mindfulness to millions. Alo is a feeling. We see a tomorrow where the pursuit of happiness starts with one intentional breath, where health is wealth and where joining together to lift each other up changes the vibration of the world.