Logo of Huzzle

Home

Matches

Explore

Manage

Sales & Service Technician

image

Dyson

12d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Sales & Business Development
  • San Francisco

AI generated summary

  • You need 6+ months in sales/customer service, troubleshooting skills, strong communication, proficiency in Microsoft Office, ability to lift 50 lbs, a high school diploma, and must be 18+.
  • You will diagnose and repair Dyson products, manage inventory, promote cross-selling, input sales data, submit reports, communicate service levels, and assist in escalated repairs.

Requirements

  • 6+ months in a customer service and/or sales related position
  • High level ability to troubleshoot product faults and provide proper resolution. Basic electrical and mechanical knowledge preferred
  • Strong written, verbal and interpersonal communication skills; strong presentation skills required
  • Experience using Microsoft Office, including Word, Outlook, and Excel required; SharePoint experience a plus
  • Ability to lift and move up to 50 lbs.
  • High School Diploma or equivalent required
  • Must be at least 18 years of age

Responsibilities

  • Responsible for the proper diagnosis, troubleshooting and repair of Dyson customer products to include vacuums, fans, air purifiers, hair-dryers and other products
  • Properly manage parts usage and inventory as required and/or directed
  • Communicate information on other Dyson products to promote cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates
  • Input customer sales information into Dyson POS system in order to process orders efficiently
  • Submit daily/weekly reports of products and customers serviced; complete other reporting as necessary
  • Ensure all process activity is communicated and Dyson service levels are understood and exercised
  • Assist Service Team in escalated repair instances

FAQs

What is the salary range for the Sales & Service Technician position?

The salary range for the Sales & Service Technician position is $21.00 - $23.00 per hour plus bonus opportunities.

Where is the Sales & Service Technician position located?

The position is located at the San Francisco Union City Service Center in the United States.

What are the working hours for this role?

This is a full-time position that requires weekend and evening hours.

What products will I be responsible for diagnosing and repairing?

You will be responsible for diagnosing and repairing Dyson customer products, which include vacuums, fans, air purifiers, hair dryers, and other products.

Is prior experience required for this role?

Yes, at least 6 months in a customer service and/or sales-related position is required.

What qualifications do I need to apply for this position?

A High School Diploma or equivalent is required, along with the ability to troubleshoot product faults and communicate effectively.

What benefits does Dyson offer to its employees?

Dyson offers a range of benefits, including financial benefits like a 401K with up to a 4% match, lifestyle benefits such as competitive paid time off, and health benefits including multi-level healthcare coverage options.

Is there a physical requirement for this job?

Yes, candidates must be able to lift and move up to 50 lbs.

Do I need experience with Microsoft Office for this role?

Yes, experience using Microsoft Office, including Word, Outlook, and Excel, is required.

Does Dyson have an equal opportunity employment policy?

Yes, Dyson is an equal opportunity employer and values diversity in the workplace.

image

Dyson

Manufacturing & Electronics
Industry
10,001+
Employees
1993
Founded Year

Mission & Purpose

At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.