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Sales Specialist, Contact Center AI, Google Cloud (English, German)

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Google

Yesterday

  • Job
    Full-time
    Expert Level
  • Sales & Business Development
    Product
  • Berlin

AI generated summary

  • You need a Bachelor's degree, 10 years in enterprise software/cloud sales, CCaaS experience, fluency in English and German, and strong executive engagement skills.
  • You will build senior customer relationships, manage business cycles, identify CCAI use cases, collaborate with cross-functional teams, and drive pipeline growth while delivering excellent customer experiences.

Requirements

  • Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 10 years of experience in a sales role in the enterprise software, cloud, or AI space.
  • Experience identifying Contact Center as a Service (CCaaS) use cases to solve customer challenges or selling Customer Experience (CX) technology to clients.
  • Experience engaging with, presenting to, and building relationships with executive leaders.
  • Ability to communicate in English and German fluently to support client relationship management in this region.
  • Preferred qualifications:
  • Experience working with cross-functional teams, including Product, Field Sales, Customer Engineering, Solution Architects to build business cases for transformation and accompanying plans for implementation.
  • Experience working with and managing implementation partners in complex implementation projects, including global system integrators and packaged software vendors.
  • Experience selling contact center, Generative AI, and AI solutions.
  • Understanding of regional, local, and industry data privacy and security rules and regulations.

Responsibilities

  • Build and maintain senior customer relationships as the Contact Center AI (CCAI) Subject Matter Expert, manage complex business cycles, identify suitable use cases for Google Cloud solutions, and influence the long-term strategic direction of the customers.
  • Manage objectives and key results to deliver strategic business and growth goals while accurately forecasting and reporting the state of the business for your assigned territory.
  • Work with Google customer and cross-functional teams (e.g., Customer Engineering, Marketing, Customer Success, Product, Engineering, and Channels) to develop go-to-market strategies, develop and drive pipeline, represent customer, and provide excellent prospect and customer experience.
  • Assist customers in identifying CCAI (Contact Center AI) and AI/GenAI use cases suitable for Google Cloud AI products and solutions. Articulate key solution differentiators and the measurable business impact.

FAQs

What qualifications are required for the Sales Specialist position?

The minimum qualifications include a Bachelor's degree or equivalent practical experience, 10 years of experience in a sales role in the enterprise software, cloud, or AI space, and fluency in English and German.

What are the preferred qualifications for this role?

Preferred qualifications include experience working with cross-functional teams, managing implementation partners, selling contact center and AI solutions, and an understanding of regional data privacy and security regulations.

Where can this position be located?

The preferred working locations for this position are Munich, Berlin, and Hamburg, Germany.

What role does the Sales Specialist play in customer relationships?

The Sales Specialist will build and maintain senior customer relationships as a Contact Center AI (CCAI) Subject Matter Expert, manage complex business cycles, and influence the long-term strategic direction of customers.

What responsibilities does the Sales Specialist have in terms of business growth?

Responsibilities include managing objectives and key results, developing go-to-market strategies, working with cross-functional teams to drive pipeline, and assisting customers in identifying suitable CCAI use cases for Google Cloud AI products.

Is experience with contact center solutions necessary for this position?

Yes, candidates should have experience identifying Contact Center as a Service (CCaaS) use cases and selling Customer Experience (CX) technology.

What technology does Google Cloud leverage to enhance customer experiences?

Google Cloud leverages advanced technologies like AI and cloud-based solutions to help organizations enhance customer experiences, improve operational efficiency, and drive business growth.

What is the significance of AI in this role?

AI is essential in the role as the Sales Specialist will assist customers in identifying innovative CCAI and AI use cases that can provide measurable business impact when utilizing Google Cloud AI products.

Are there any diversity and equal opportunity commitments mentioned in the job description?

Yes, Google is committed to being an equal opportunity workplace and affirmative action employer, ensuring equal employment opportunities regardless of various personal attributes and backgrounds.

Google

Technology
Industry
10,001+
Employees
1998
Founded Year

Mission & Purpose

A problem isn't truly solved until it's solved for all. Googlers build products that help create opportunities for everyone, whether down the street or across the globe. Bring your insight, imagination and a healthy disregard for the impossible. Bring everything that makes you unique. Together, we can build for everyone.