FAQs
What is the primary purpose of the Concession Manager role?
The primary purpose of the Concession Manager role is to efficiently manage the daily operation of the store, including sales, customer service, operations, administration, communication, merchandising, and team development.
Is previous management experience required for this position?
Yes, previous management experience is required for this position.
What are the key responsibilities in sales and service for the Concession Manager?
Key responsibilities include meeting personal and store sales targets, ensuring elevated levels of sales and service by leading by example, building and maintaining repeat clientele, and resolving client problems effectively.
How does the Concession Manager contribute to operations?
The Concession Manager ensures compliance with all policies and procedures, supports staff training, participates in inventories, understands cash control procedures, and aids in minimizing stock loss.
What role does visual merchandising play in the Concession Manager’s responsibilities?
The Concession Manager assists in the implementation and maintenance of merchandising and visual directives, ensuring the sales floor is organized and reflects the correct visual image at all times.
How is staff development and training handled by the Concession Manager?
The Concession Manager is responsible for recruiting, training, and developing staff, continually evaluating employee performance, and providing feedback to ensure results.
What is the work culture like at Sandro?
The work culture at Sandro promotes a great customer experience through a great people experience, nurturing talent, and valuing creativity and learning.
What is the company’s commitment to sustainability?
Sandro is committed to cultivating retail environments that are community-focused, conscious, considerate, and commercial, aiming for sustainable success.
Are there opportunities for personal development in this role?
Yes, opportunities for personal development are available, as continual evaluation and training for staff are emphasized.
How does the Concession Manager handle customer complaints?
The Concession Manager is responsible for resolving all client problems and complaints quickly and effectively, ensuring a high level of customer service.