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Scheduling Coord

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando
    Remote

AI generated summary

  • You must be a high school graduate, complete a medical terminology course within 90 days, have 1 year of retail or healthcare experience, and possess computer skills.
  • You will schedule appointments, provide accurate information, listen to customers, communicate changes, maintain system knowledge, and ensure quality service while managing medical coding as needed.

Requirements

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.
  • None.
  • One (1) year of retail, customer service or health care.
  • Computer experience required.

Responsibilities

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.

FAQs

What qualifications are required for the Scheduling Coordinator position?

A high school diploma or equivalent is required, along with completion of the Orlando Health medical terminology course within 90 days of hire.

Is previous healthcare experience necessary for this role?

Yes, one (1) year of experience in retail, customer service, or healthcare is required.

What are the essential functions of the Scheduling Coordinator?

The essential functions include communicating with physicians and patients about scheduling, providing accurate information on scheduling criteria, maintaining schedules, and ensuring exemplary customer service.

What computer skills are necessary for this position?

A working knowledge of computer applications, multi-line telephone systems, and data entry is required.

Are there any specific certifications needed for this role?

No specific licensure or certification is required for the Scheduling Coordinator position.

What kind of training will I receive if hired?

You will need to complete the Orlando Health medical terminology course within 90 days of hire to ensure you are familiar with relevant medical terms.

Is attendance and punctuality important in this role?

Yes, maintaining regular, punctual attendance consistent with Orlando Health policies is a requirement.

What is the commitment of Orlando Health to its employees?

Orlando Health is committed to providing benefits beyond the expected, including career-growing education programs and well-being services from day one of employment.

Will I need to attend departmental meetings as a Scheduling Coordinator?

Yes, you will be expected to attend departmental meetings and participate in process improvement initiatives.

What is the patient care philosophy at Orlando Health?

Orlando Health emphasizes a "Patient First Philosophy," prioritizing exemplary customer service and patient care in all interactions.

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.