FAQs
What qualifications are required for the Scheduling Coordinator position?
A high school diploma or equivalent is required, along with completion of the Orlando Health medical terminology course within 90 days of hire.
Is previous healthcare experience necessary for this role?
Yes, one (1) year of experience in retail, customer service, or healthcare is required.
What are the essential functions of the Scheduling Coordinator?
The essential functions include communicating with physicians and patients about scheduling, providing accurate information on scheduling criteria, maintaining schedules, and ensuring exemplary customer service.
What computer skills are necessary for this position?
A working knowledge of computer applications, multi-line telephone systems, and data entry is required.
Are there any specific certifications needed for this role?
No specific licensure or certification is required for the Scheduling Coordinator position.
What kind of training will I receive if hired?
You will need to complete the Orlando Health medical terminology course within 90 days of hire to ensure you are familiar with relevant medical terms.
Is attendance and punctuality important in this role?
Yes, maintaining regular, punctual attendance consistent with Orlando Health policies is a requirement.
What is the commitment of Orlando Health to its employees?
Orlando Health is committed to providing benefits beyond the expected, including career-growing education programs and well-being services from day one of employment.
Will I need to attend departmental meetings as a Scheduling Coordinator?
Yes, you will be expected to attend departmental meetings and participate in process improvement initiatives.
What is the patient care philosophy at Orlando Health?
Orlando Health emphasizes a "Patient First Philosophy," prioritizing exemplary customer service and patient care in all interactions.