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Scheduling Coordinator

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Orlando Health

10d ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must be a high school graduate, complete a medical terminology course within 90 days, have one year of retail/customer service/healthcare experience, and possess computer skills.
  • You will schedule appointments, provide information on procedures, ensure customer service excellence, handle calls professionally, and maintain knowledge of medical coding and scheduling systems.

Requirements

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.
  • None.
  • One (1) year of retail, customer service or health care.
  • Computer experience required.

Responsibilities

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.

FAQs

What are the working hours for the Scheduling Coordinator position?

The working hours for the Scheduling Coordinator position are Monday - Friday, from 8am to 5pm.

What is the location of the practice where the Scheduling Coordinator will work?

The practice is located at 1720 S. Orange Avenue, Orlando, FL 32806.

What qualifications are required for the Scheduling Coordinator position?

A high school diploma or equivalent is required, and candidates must complete the Orlando Health medical terminology course within 90 days of hire.

Is prior healthcare experience required for this position?

Yes, candidates must have at least one year of experience in retail, customer service, or healthcare.

What kind of benefits does Orlando Health offer for full-time employees?

Orlando Health offers all-inclusive benefits starting on day one, including health, dental, vision, and life insurance, student loan repayment, tuition reimbursement, retirement savings, paid paternity leave, fertility benefits, back-up elder and childcare, pet insurance, PTO and holidays, among others.

Are there opportunities for professional development in this role?

Yes, the position includes responsibilities for professional growth and development, with opportunities to participate in departmental meetings and process improvement initiatives.

Is computer proficiency required for the Scheduling Coordinator position?

Yes, candidates must have computer experience and be familiar with data entry, multi-line telephone systems, and various office equipment.

Does the Scheduling Coordinator position require knowledge of medical coding?

Yes, a basic understanding of ICD-9 (ICD-10) and CPT codes is deemed necessary for the position.

Is there a dress code for the Scheduling Coordinator role?

Yes, employees are required to adhere to all portions of the Orlando Health Professional Appearance Policy at all times.

What customer service expectations are outlined for the Scheduling Coordinator?

The Scheduling Coordinator is expected to actively listen, show a caring attitude, offer alternatives when necessary, and demonstrate superb telephone etiquette and professional communication skills.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.