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Scheduling Coordinator - Jewett Orthopedic Institute, Access Center

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Orlando Health

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must be a high school graduate, complete medical terminology training within 90 days, have a year of customer service or healthcare experience, and possess computer skills.
  • You will schedule appointments, provide patient info, ensure quality customer service, maintain systems knowledge, resolve issues, and adhere to policies while meeting departmental goals.

Requirements

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.
  • None.
  • One (1) year of retail, customer service or health care.
  • Computer experience required.

Responsibilities

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy.
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
  • Identifies customer service issues and resolves or initiates necessary follow-up.
  • Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
  • Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What are the working hours for the Scheduling Coordinator position?

The Scheduling Coordinator position is full-time, with working hours from Monday to Friday.

What type of benefits does Orlando Health offer?

Orlando Health offers a comprehensive benefits package that includes medical, dental, vision, a 403(b) retirement savings plan, health savings and flexible spending accounts, paid time off, life insurance, paid parental leave, tuition assistance, and more.

Is prior experience necessary for this job?

Yes, a minimum of one year of experience in retail, customer service, or healthcare is required.

What educational qualifications are needed for the Scheduling Coordinator position?

A high school diploma or equivalent is required. Additionally, you must complete the Orlando Health medical terminology course within 90 days of hire.

Are there specific skills required for this role?

Yes, candidates should have proficiency in using computer applications, multi-line telephone systems, and a basic understanding of medical coding (ICD-9/ICD-10 and CPT codes) as necessary.

What qualities are preferred for candidates applying for this position?

Candidates should demonstrate superb telephone etiquette, excellent communication skills, a caring attitude, and a commitment to customer service based on a Patient First Philosophy.

Is there a dress code for this position?

Yes, employees are expected to adhere to all portions of the Orlando Health Professional Appearance Policy at all times.

Are there opportunities for career advancement within Orlando Health?

Yes, Orlando Health encourages professional growth and offers tuition reimbursement, helping employees to further their education and advance their careers.

When do benefits start for new employees?

All benefits start on the first day of employment.

What is the process for scheduling appointments as a Scheduling Coordinator?

The Scheduling Coordinator will communicate with physicians, patients, and other areas to schedule, reschedule, and cancel tests and procedures, providing accurate information to facilitate patient preparation and arrival.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.