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Scheduling Coordinator - ORMP Preadmission Testing

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Orlando Health

3mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You need a high school diploma, complete a medical terminology course within 90 days, have one year of retail, customer service, or healthcare experience, and possess computer skills.
  • You will coordinate scheduling, provide information to patients, demonstrate outstanding communication, manage daily schedules, resolve issues, and ensure compliance with policies and standards.

Requirements

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.
  • None.
  • One (1) year of retail, customer service or health care.
  • Computer experience required.

Responsibilities

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
  • Identifies customer service issues and resolves or initiates necessary follow-up.
  • Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
  • Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.
  • Maintains regular communication with the practices regarding scheduling matters, as deemed necessary.
  • Attends departmental meetings/in-services and participates in process improvement initiatives.
  • Assume the responsibility for professional growth and development.

FAQs

What are the working hours for the Scheduling Coordinator position?

The working hours for the Scheduling Coordinator position are Monday to Friday, from 8 am to 5 pm.

Where is the Orlando Health Medical Pavilion - Preadmission Testing located?

The address for the Orlando Health Medical Pavilion - Preadmission Testing is 52 W Underwood St, Orlando, FL 32806.

What is the required education for this position?

A high school diploma or equivalent is required for this position.

Is there any specific training required after hiring?

Yes, you must complete the Orlando Health medical terminology course within 90 days of hire.

What type of experience is preferred for this role?

One year of experience in retail, customer service, or healthcare is preferred for this role.

Are there any licensure or certification requirements for this position?

No, there are no licensure or certification requirements for this position.

What benefits are offered to full-time employees?

Full-time employees enjoy an extensive benefits package, including health, dental, vision, and life insurance, student loan repayment, tuition reimbursement, free college education programs, retirement savings, paid paternity leave, fertility benefits, back-up elder and childcare, pet insurance, PTO, and holidays.

What does the Scheduling Coordinator do on a daily basis?

The Scheduling Coordinator communicates with physicians, patients, and ancillary areas regarding scheduling, rescheduling, and cancellation of tests and procedures, while also providing accurate information related to scheduling criteria.

What skills are essential for the Scheduling Coordinator position?

Essential skills include superb telephone etiquette, professional communication, computer proficiency, and the ability to understand medical needs related to scheduling.

How does the Scheduling Coordinator contribute to customer service?

The Scheduling Coordinator contributes to customer service by actively listening to customers, showing a caring attitude, offering alternatives, and resolving any customer service issues effectively.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.