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Scheduling Coordinator - Surgery Pool Various Shifts

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Orlando Health

1mo ago

  • Job
    Full-time
    Junior Level
  • Customer Relations
    Healthcare
  • Orlando

AI generated summary

  • You must be a high school graduate, complete a medical terminology course within 90 days, have one year of customer service or healthcare experience, and possess computer skills.
  • You will schedule surgeries, provide accurate patient information, maintain communication with staff, ensure customer service excellence, and comply with health policies and standards.

Requirements

  • High school graduate or equivalent.
  • Must complete Orlando Health medical terminology course within 90 days of hire.
  • One (1) year of retail, customer service or health care.
  • Computer experience required.

Responsibilities

  • Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time.
  • Be proactive with all customers by actively listening, showing a caring attitude and offering alternatives when necessary.
  • Demonstrate superb telephone etiquette, team player attitude and professional communication skills at all times.
  • Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy
  • Exhibits working knowledge in the use of all registration, scheduling systems, and Web based resources.
  • Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data entry.
  • Maintains basic understanding of the medical needs during the screening process for scheduling an appointment.
  • Consistently reviews the schedules daily and communicates all changes to appropriate staff.
  • Consistently meets departmental goals for productivity, quality and customer service standards set by Orlando Health.
  • Maintains a working knowledge of ICD-9 (ICD-10) and CPT codes, as deemed necessary.
  • Identifies customer service issues and resolves or initiates necessary follow-up.
  • Adheres to all portions of the Orlando Health Professional Appearance Policy at all times.
  • Maintains regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
  • Maintains compliance with all Orlando Health policies and procedures.

FAQs

What are the primary responsibilities of the Scheduling Coordinator?

The primary responsibilities include scheduling, rescheduling, and cancellation of tests and procedures, providing information on scheduling criteria, maintaining communication with physicians and patients, and ensuring exemplary customer service.

Is prior experience in healthcare necessary for this role?

While prior healthcare experience is preferred, a minimum of one year in retail or customer service is acceptable, coupled with a willingness to learn.

What qualifications are required to apply for this position?

Candidates must have a high school diploma or equivalent and must complete the Orlando Health medical terminology course within 90 days of hire.

What skills are essential for a Scheduling Coordinator?

Essential skills include strong communication and customer service skills, proficiency in computer applications, and the ability to handle a multi-line telephone system.

How does the Scheduling Coordinator adhere to Orlando Health’s policies?

The Scheduling Coordinator must maintain compliance with all Orlando Health policies and procedures, including adherence to the Professional Appearance Policy and attendance standards.

Are there specific scheduling systems that the Scheduling Coordinator needs to be familiar with?

Yes, the Scheduling Coordinator should exhibit working knowledge of all registration and scheduling systems used by Orlando Health, as well as web-based resources.

Will I be required to work on weekends or evenings?

The position involves various shifts, which may include evenings and weekends, depending on the scheduling needs of the department.

Is training provided for the computer systems used in scheduling?

Yes, training will be provided to ensure proficiency in the use of the required scheduling systems and computer applications.

What kind of customer service standards must the Scheduling Coordinator meet?

The Scheduling Coordinator must meet departmental goals for productivity, quality, and customer service standards set by Orlando Health, demonstrating a Patient First Philosophy.

What is the expected attendance policy for this role?

The Scheduling Coordinator is expected to maintain regular, punctual attendance consistent with Orlando Health policies and applicable federal, state, and local standards.

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Orlando Health

A trusted leader inspiring hope through the advancement of health.

Science & Healthcare
Industry
10,001+
Employees
1918
Founded Year

Mission & Purpose

Orlando Health is a not-for-profit healthcare organization with $7.6 billion of assets under management that serves the southeastern United States. Headquartered in Orlando, Florida, the system was founded more than 100 years ago.