FAQs
What is the primary role of the School Operations Program Manager?
The primary role of the School Operations Program Manager is to orchestrate the seamless operation and cross-functional coordination of the school year cycle and account plan activities for multiple Connections Academy Schools, ensuring alignment with organizational objectives and timely achievement of milestones.
What are some key responsibilities associated with this role?
Key responsibilities include cross-functional coordination of account plans and school year cycle activities, monitoring project progress, leading change management initiatives, managing incident communications, supporting state testing logistics, and maintaining positive relationships with school leaders and staff.
What qualifications and experience are required for this position?
Candidates should have 3+ years of experience in strategic account sales, account management, program management, project management, customer success, business development, change management, or the K-12 education field.
Is travel required for this position?
Yes, the role requires the ability to travel up to 33% of the time.
What is the expected salary range for this position?
The minimum full-time salary begins at $83,000, although actual compensation may vary based on skill set, experience, and location.
How important is customer relationship management for this role?
Customer relationship management is crucial, as the Program Manager will serve as a primary point of contact for schools, addressing concerns, providing support, and identifying opportunities for improvement to enhance overall customer satisfaction.
What skills are essential for the School Operations Program Manager?
Essential skills include strong customer-centric mindset, excellent communication abilities, influence and leadership capabilities, collaboration in a matrix environment, and a strong sense of personal responsibility and ownership.
Can you explain the change management aspects of this role?
The Program Manager will serve as a change management lead, facilitating the adoption of new processes and procedures in schools, supporting team initiatives, and preparing for large-scale initiatives and rollouts.
What kind of work environment should I expect?
The position is remote, allowing for flexible working arrangements while focusing on collaboration with cross-functional teams and stakeholders.
How does Pearson promote diversity and inclusion within the workplace?
Pearson promotes a culture where differences are embraced, opportunities are accessible, and all individuals are supported in reaching their full potential. The company is committed to diversity, equity, and inclusion, striving for a workforce that reflects the diversity of the communities it serves.