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Seasonal Ambassador (Welcomist & Hostess) - Milan

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  • Job
    Full-time
    Entry & Junior Level
  • Customer Relations
    Hospitality & Retail
  • Milan

Requirements

  • Previous experience in luxury hospitality industry or retail
  • Client focused mentality
  • Exceptional verbal communication skills
  • Organized and detail oriented
  • Italian and English skills are mandatory; a third language is a plus

Responsibilities

  • Welcome and interact with clients in a warm and courteous manner, helping to create luxury experiences
  • Accurately manage floor waiting list, offering in-store hospitality service to all clients
  • Utilize storytelling and conversation to discern client needs, partnering them with the appropriate Client Advisor
  • Engage with clients and share Tiffany and Co. history, product introductions and service offerings
  • Assist sales team with boxing and wrapping items
  • Support all hospitality and selling events, ensuring that all areas are stocked and clean

FAQs

What is the duration of the Seasonal Ambassador position?

The position lasts from the beginning of November 2024 until the end of January 2025, for a total of three months.

What are the working hours for this role?

The role is full-time, requiring 40 hours per week from Monday to Sunday.

What previous experience is required for this position?

Candidates should have previous experience in the luxury hospitality industry or retail.

Is knowledge of languages important for this job?

Yes, proficiency in Italian and English is mandatory, and knowledge of a third language is a plus.

What type of interactions will I have with clients?

You will welcome and interact with clients in a warm and courteous manner, creating luxury experiences and assisting them with their needs.

Will I be working independently or as part of a team?

You will be part of the in-store team, supporting them and collaborating with Client Advisors to enhance the client's journey.

What skills are essential for this role?

Essential skills include a client-focused mentality, exceptional verbal communication skills, organizational abilities, and attention to detail.

What kind of support will I provide to the sales team?

You will assist the sales team by boxing and wrapping items, as well as supporting hospitality and selling events.

Is this position suitable for someone without prior luxury experience?

The position requires previous experience in the luxury hospitality industry or retail, so it may not be suitable for individuals without that background.

Are there opportunities for advancement after the seasonal role?

The job description does not specify opportunities for advancement; however, strong performance during the seasonal role may lead to consideration for future positions within the company.

Expertly crafting jewelry for the world’s greatest love stories since 1837.

Retail & Consumer Goods
Industry
10,001+
Employees
1837
Founded Year

Mission & Purpose

In 1837 Charles Lewis Tiffany founded his company in New York City where his store was soon acclaimed as the palace of jewels for its exceptional gemstones. Since then TIFFANY & CO. has become synonymous with elegance, innovative design, fine craftsmanship and creative excellence. During the 20th century fame thrived worldwide with store network expansion and continuous cultural relevance, as exemplified by Truman Capote’s Breakfast at Tiffany’s and the film starring Audrey Hepburn. Today, with more than 13,000 employees, TIFFANY & CO. and its subsidiaries design, manufacture and market jewelry, watches and luxury accessories – including more than 5,000 skilled artisans who cut diamonds and craft jewelry in the Company’s workshops, realizing its commitment to superlative quality. The Company operates more than 300 TIFFANY & CO. retail stores worldwide as part of its omni-channel approach. To learn more about TIFFANY & CO. as well as its commitment to sustainability,

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