Seasonal Learning Trainer

Amazon

Dec 18

Applications are closed

Job
Full-time
Junior & Mid Level
People, HR & Administration
Education & Teaching
Salt Lake City

Requirements

High School Diploma or equivalent
Strong verbal and written communication skills
Experience using Microsoft Office (Excel, Word, PowerPoint) and Outlook
Proven ability to work with minimal direct supervision and to prioritize and manage time effectively in a dynamic and often ambiguous environment.
Lift up to 40 pounds and stand/walk up to 10 hours a day
A least 1 year Amazon experience
Experience facilitating training using various training modalities
Prior experience in education, training, human resources, or recruiting
Understanding of customer fulfillment processes and flow
Willingness to participate in and support the Operational Excellence initiatives

Responsibilities

The Fulfillment Center Trainer works with operations managers, area managers, production assistants and associates. Constantly improves the long-term capabilities of the area to which he/she is assigned. The ideal candidate will measure production quality and quantity and applies learning tools to improve both. Maintains expert-level knowledge in at least two production departments; evaluates and improves processes within work areas; refines learning tools and techniques across the FC; assists in measuring the effectiveness of learning; measures impact of his/her development efforts; improves associates' job-related skills; develops, maintains and applies learning tools (methods, checklists and skill building agreements) to encourage associate development. Identifies areas for associate cross training and support and implements the training to support the objective; supports the updating of SOPs and SOP certification of associates and managers; assists in driving success of peak and non-peak training plans.
Excellent communication skills
Comfortable talking in front of a group as well as one-on-one with an individual
Able to give and receive feedback effectively
Can drive understanding (i.e. using visual aids, able to recognize when a group or individual is lost and needs more attention)
Ability to follow up
Always meets time commitments and deadlines, is goal oriented Checks and tests for understanding
Gives insight to area managers
Proven people skills
Works hard for the success of others, constantly remains “customer obsessed”
Demonstrates a positive “can do” demeanor and has fun and gains energy from working with others
Is an active listener
Is a technical expert
Demonstrated ability to consistently function at 100% of expectations
Understands upstream and downstream variances
Is able to use resources to expand knowledge

FAQs

What is the minimum educational requirement for the Seasonal Learning Trainer position?

The minimum educational requirement is a High School Diploma or equivalent.

What key skills are required for this role?

Strong verbal and written communication skills, experience using Microsoft Office (Excel, Word, PowerPoint) and Outlook, and proven ability to work with minimal direct supervision are required.

Is experience in Amazon a requirement for this position?

Yes, at least 1 year of Amazon experience is required.

What physical capabilities are needed for this role?

The role requires the ability to lift up to 40 pounds and stand/walk for up to 10 hours a day.

What responsibilities does the Seasonal Learning Trainer have?

Responsibilities include measuring production quality and quantity, applying learning tools to improve performance, supporting SOP updates, and assisting in the effectiveness of training programs.

Is training experience necessary for this job?

Yes, prior experience in education, training, human resources, or recruiting, as well as experience facilitating training using various modalities, is required.

Will I need to participate in PIT training?

Yes, you must be willing to be PIT trained.

What personal qualities are valued for this position?

A positive “can do” demeanor, strong people skills, active listening abilities, and a customer-obsessed attitude are valued.

What does "customer obsessed" mean in the context of this role?

Being "customer obsessed" means working hard for the success of others and always prioritizing the needs and satisfaction of customers.

Does Amazon have a commitment to diversity and inclusion in the workplace?

Yes, Amazon is committed to maintaining a diverse and inclusive workplace and is an equal opportunity employer.

What accommodations are available for candidates during the application process?

Candidates who need workplace accommodations or adjustments during the application and hiring process can seek support, including assistance for interviews or onboarding, through the provided link.

Amazon

Retail & Consumer Goods

Industry

10,001+

Employees

1994

Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.