FAQs
What is the main responsibility of the Secondary Breast Team Support Worker?
The main responsibility is to provide support to the team of specialist nurses and patients accessing the service, primarily through email and telephone communication, along with organizing and assisting the clinical nursing teams.
Is this role patient-facing?
The role is predominantly non-facing, but may involve occasional face-to-face interactions with patients.
What type of queries will the Support Worker be handling?
The Support Worker will handle patient queries, clinical queries, referrals, and provide general and specific information regarding Secondary Breast cancer and related services.
How will the Support Worker assist patients and their families?
The Support Worker will provide information and support via email or telephone, and signpost patients and families to appropriate services.
What systems will be used to record patient information?
Patient information will be recorded on the Trust's systems.
Is experience in cancer services required for this role?
While specific experience in cancer services may be beneficial, the role is focused on providing support and information which may not necessarily require prior experience in this field.
How does the organization ensure efficient service delivery?
The organization focuses on maintaining and organizing the day-to-day operations of the Secondary Breast Nursing service to address phone calls, referrals, and patient queries in a timely manner.
Who can I contact for more information about the job?
For further details or informal visits, you can contact Julie Eason, Personalised Care Project Manager for Cancer Services at Julie.Eason1@nhs.net or by calling 01803656745. Alternatively, you can reach Jane Savage at 01803 655634.
What are the organization's values?
The organization values are caring, committed, inclusive, and centered on quality, focusing on solutions and people’s strengths while encouraging innovation and change.