SEM Sales Representative

Caterpillar Inc.

11d ago

Applications are closed

Job
Full-time
Mid & Senior Level
Customer Relations
Sales & Business Development
Chennai

Requirements

Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions
Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products
Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed
Presenting products or services for stakeholders, answering any customer questions, and addressing their needs
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Knowledge of the organization's industry group, trends, directions, major issues, regulatory considerations, and trendsetters; ability to apply industry knowledge appropriately to diverse situations
Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Knowledge of successful negotiation concepts and techniques; ability to negotiate successfully across the organization and with external vendors and clients in a constructive and collaborative manner
Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers
Knowledge of the principles and practices for selling products, technology and services; ability to provide overall product/service 'value' and to differentiate support offerings that address clearly understood customer needs

Responsibilities

- Manages dealers' relationships to market company products and services and assists in the development of dealer sales capability.
- Understanding of business model and acting within the business process guidance on review and approval for variance programs and commercial actions.
- Designing and assisting dealers on the forecast, sales/rental/used strategy planning, and sales techniques; supporting the rollout of new products.
- Performing regular sales performance reviews with dealers and ensuring implementation of corrective actions where needed.
- Presenting products or services for stakeholders, answering any customer questions, and addressing their needs.

FAQs

What is the primary responsibility of the SEM Sales Representative at Caterpillar?

The primary responsibility is to manage dealers' relationships to market company products and services and assist in the development of dealer sales capability.

What skills are emphasized for this position?

Skills emphasized for this position include customer focus, industry knowledge, decision making and critical thinking, effective communications, negotiating, relationship management, and value selling.

Where is the work location for this job?

The work location for this job is in Chennai or Bangalore.

How does Caterpillar view its employees and their work?

Caterpillar views its employees as makers, problem solvers, and future world builders who are creating stronger, more sustainable communities and emphasizes caring for each other.

What kinds of activities will the SEM Sales Representative be involved in?

Activities include designing sales strategies with dealers, performing regular sales performance reviews, presenting products or services to stakeholders, and ensuring corrective actions are implemented where needed.

What does "Value Selling" mean in the context of this role?

"Value Selling" refers to the ability to provide overall product/service value and differentiate support offerings based on clearly understood customer needs.

What educational background is preferred for an SEM Sales Representative?

While the job description does not specify educational requirements, typically a background in sales, marketing, business administration, or a related field would be beneficial.

Are there opportunities for training or skill development in this position?

Yes, the job encourages pursuing additional value selling education or training to enhance traditional sales practices.

When is the application window for this position?

The application window is open from September 2, 2024, to September 12, 2024.

Is Caterpillar an equal opportunity employer?

Yes, Caterpillar is an Equal Opportunity Employer (EEO).

Caterpillar Inc.

We help our customers build a better, more sustainable world.

Manufacturing & Electronics

Industry

1-10

Employees

1925

Founded Year

Mission & Purpose

For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed. With 2023 sales and revenues of $67.1 billion, Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. Caterpillar does business on every continent, principally operating through three primary segments – Construction Industries, Resource Industries and Energy & Transportation – and providing financing and related services through our Financial Products segment.