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Senior Account Manager, Client Services

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Influencer

10d ago

  • Job
    Full-time
    Mid Level
  • Sales & Business Development
  • $90K - $100K
  • New York City
  • Quick Apply

AI generated summary

  • You need 3+ years in client services, influencer marketing, and advertising, with experience in account and creator management, post-campaign analysis, legal agreements, revenue systems, CRM tools, and excellent communication skills.
  • You will oversee campaign execution, collaborate with client service team, assist in driving upsales, support pitches, manage budgets, exceed KPI targets, generate post campaign reports, and continuously enhance client service delivery.

Requirements

  • 3+ years working in an agency or brand within client services, influencer marketing, advertising, social, media and/or creative
  • Experience in account management, creator management, measurement, paid media and working within a revenue organization
  • Experience in delivering post-campaign analysis
  • Experience with designing decks is a plus
  • Experience in reviewing legal agreements with creators and brands with an understanding of usage and payment terms
  • Experience in revenue recognition systems and processes
  • Experience and knowledge of CRM tools such as Hubspot and Salesforce
  • You are commercially aware, organized, confident and communicate exceptionally well

Responsibilities

  • Oversee campaign execution for specific campaigns.
  • Sit within a team of client service individuals who support you and one another on campaign execution.
  • Take on client facing ownership and responsibilities alongside the Account Director and Group Director to help drive consistent upsales and repeat business for the sales team.
  • Support on pitches for key clients you previously serviced on other projects to pull indicative creators and provide feedback and knowledge, where applicable
  • Managing & working collaboratively to support new business opportunities
  • Support in achieving and exceeding monthly KPI targets
  • Have experience in budget management, forecasting and tracking project costs and updating clients on spendings.
  • Ability to help lead on creating Post Campaign Analysis reports & presenting to the client
  • An exceptional performer and highly organized & effective leader focused on continuously improving client service and delivery for high impact results

FAQs

What are the key responsibilities of a Senior Account Manager, Client Services?

The key responsibilities of a Senior Account Manager in Client Services include overseeing campaign execution, working collaboratively with a team of client service individuals, taking on client facing ownership, supporting on pitches for key clients, managing and working on new business opportunities, achieving monthly KPI targets, budget management, creating Post Campaign Analysis reports, and continuously improving client service delivery.

What are the requirements for this position?

The requirements for this position include having 3+ years of experience in agency or brand client services, influencer marketing, advertising, social media, or creative, experience in account management and creator management, experience in delivering post-campaign analysis, familiarity with revenue recognition systems and CRM tools such as Hubspot and Salesforce, and having exceptional communication skills.

What benefits and perks are offered for this position?

Some of the benefits and perks offered for this position include a 401k Plan (eligible after 90 days of employment), medical, dental, and vision plans, a Career Framework approach to leveling for competitive compensation and progression, 22 days of Paid Time Off (+ Bank Holidays), a hybrid office approach with 3 days in the NY HQ, yearly tenure celebrations, and company-wide offsites and events.

Combining human creativity and intelligent global data, Influencer champions a new era of creativity #makewaves

Marketing & Advertising
Industry
51-200
Employees
2015
Founded Year

Mission & Purpose

Influencer is a data-led, global influencer marketing business with a unique, end-to-end ‘people power & platform power’ approach. Their data-led ideation studio, brand platform, and creator app join forces to deliver impact at scale. Influencer is championing a movement towards ‘True Human Influence’ - the more tangible, scaled outcomes creators can drive beyond just likes and impressions. From big brand launches to shifting perceptions and from riding fast trends to driving footfall - Influencer’s creative minds let data ‘art-direct’ the journey to the outcome, while powerful technologies for both brands and creators make it easy and speedy to activate at scale. On top of this, Influencer’s technologies are supercharged by official data integrations with the world’s leading social platforms for an extra layer of accuracy. Influencer is recognised as an Official Global Marketing Partner of both TikTok and Meta. Co-founded by entrepreneur Ben Jeffries and OG YouTuber Caspar Lee, Influencer has a global team of 110+ with some of the best talent in the industry across New York, London, Manchester, Dubai, and Warsaw. From Google to Amazon and from Coca-Cola to Visit Dubai, and even TikTok and Meta - brands across every vertical tap into the power of True Human Influence all year round.