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Senior Administrator

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South London and Maudsley NHS Foundation Trust

2mo ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    People, HR & Administration
  • London

AI generated summary

  • You need strong organizational, communication, and IT skills, with proficiency in Microsoft Office. Must be enthusiastic, motivated, and able to work under pressure, both independently and in teams.
  • You will provide comprehensive admin support, manage patient data, oversee waiting lists, ensure data quality, and organize meetings while being the first contact for service users and families.

Requirements

  • The successful applicant will possess robust organisational skills, excellent communication and interpersonal skills and will also be able to demonstrate a sound knowledge of Microsoft Office programmes including Outlook, Word and Excel. The post holder will be comfortable with IT and be keen to learn new software packages and processes.
  • This is a challenging roles working within an extremely busy office and it is therefore important that you are enthusiastic, motivated and able to work under pressure. You must be able to demonstrate the ability to work independently and as part of a team.

Responsibilities

  • The post-holder will be responsible for providing a proactive, comprehensive administrative service to a multi-disciplinary team, enabling the team to operate effectively and efficiently.
  • The administrator is sometimes the first point of contact for service users, families/carers and other members of the person’s network and plays an important role in ensuring a good patient experience and positive image of the service.
  • Managing and overseeing the administrative component of the Trust patient database, i.e. inputting referral and patient information, monitoring and updating data quality, and data protection request.
  • To monitor and maintain accurate waiting lists, in conjunction with the clinical team, provide report, data cleansing.
  • Organising and minute taking for various meetings.

FAQs

What qualifications are required for the Senior Administrator position?

The successful applicant should possess robust organisational skills, excellent communication and interpersonal skills, and a sound knowledge of Microsoft Office programmes including Outlook, Word, and Excel.

Is experience in healthcare administration necessary for this role?

While the job description does not explicitly state a requirement for healthcare administration experience, it is assumed that familiarity with the healthcare environment would be beneficial given the nature of the role.

What are the main responsibilities of the Senior Administrator?

The main responsibilities include managing appointment bookings, outpatient calendars, providing secretarial support, ensuring data quality in the Trust patient database, monitoring waiting lists, and organizing and taking minutes for meetings.

How does the organization promote work-life balance for its employees?

The organization offers flexible working options, including part-time working and job sharing, to support a healthy work-life balance.

What career development opportunities are available for employees in this role?

Employees have access to career development programs including mentoring, coaching, positive people management, collective leadership, and other talent programs to help them progress their careers.

Are there any specific IT skills required for this position?

Yes, the post holder must be comfortable with IT and keen to learn new software packages and processes.

Can you provide details about the benefits offered to staff?

Yes, the benefits include a generous pay, pensions and leave package, flexible working options, career development opportunities, car lease options, keyworker housing, and NHS discounts.

Who should I contact for more information about the job?

For further details or informal visits, you can contact Marcia Thomas, the Business and Administration Manager, at marcia.thomas@slam.nhs.uk or by phone at 07596892201.

Are previous applicants allowed to reapply for this position?

No, previous applicants need not apply again for this position.

Will the post holder be interacting with service users and families?

Yes, the administrator may serve as the first point of contact for service users, families/carers, and other members of the person's network, playing an important role in ensuring a good patient experience.

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South London and Maudsley NHS Foundation Trust

Science & Healthcare
Industry
5001-10,000
Employees
1247
Founded Year

Mission & Purpose

South London and Maudsley NHS Foundation Trust (SLaM) provides comprehensive mental health and community care services across South London. Their mission is to improve mental health and well-being by delivering high-quality, evidence-based care to those in need. The Trust aims to enhance the lives of individuals through compassionate treatment, research, and community support, ensuring access to effective and innovative mental health services.