Senior Area Manager

Amplifon Group

Aug 20

Applications are closed

Job
Full-time
Senior Level
Ottawa

Requirements

At least 3 years of experience in the hearing industry or other similar retail or consumer product good industries
At least 3 years in a people leadership or management role
Bachelor's Degree in Business, Healthcare Administration; or Operational Management, or equivalent Business Management experience
Audiology or Hearing Instrument Specialist degree is preferred but not required
Strong Leadership skills
Professional solid standards and ability to follow protocols and policies
Confident and professional when dealing with clients
Understands critical business objectives and how to drive the achievement of business results
Understands administrative functions to ensure smooth business operation
Sound judgment and decision-making ability
High sense of initiative and self-motivation
Excellent interpersonal skills to enable effective working relationships with a wide range of customers, colleagues, and vendors
Extensive knowledge or willingness to learn about a wide range of hearing instruments
Strong customer service orientation
Possess the mobile dexterity necessary to operate audiological equipment and to execute the fitting and molding of hearing aid devices
Able to move equipment up to 20 pounds
Frequently sitting, standing, walking, lifting and reaching
Able to work on-site in the environment described above to perform the essential functions of this job
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions

Responsibilities

Clinic Performance:
Be accountable for area clinics' performance and KPIs.
Review clinic schedule to ensure appropriate appointment mix.
Identify actions required in area clinics to improve performance and KPIs and create action plans as needed.
Have an "ear to the ground" on potential client complaints and resolve issues before a complaint is made.
Be the first point of contact for employees to support them in promptly resolving any client issues in a clinic.
Work with employees to ensure actions are taken to saturate the clinic schedule and follow up as required.
Liaise with the Marketing and Sales leaders about potential community activities for area clinics.
Provide a weekly summary to the Sales Director on sales reports, performance, and issues arising in any area clinics.
Identify opportunities and work with employees to ensure each clinic has strong community relationships.
Leadership:
Provide timely and open feedback to direct reports.
Identify training requirements of team members and follow up with the Sales Director monthly.
Filters critical information from Head Office to Employees.
Performance Management:
Prioritizes time in the daily and weekly schedule for Area Manager duties.
Schedules meetings with all direct reports and provide essential discussion items ahead of time.
Manages own performance and KPIs.
Supervisory Responsibilities:
Manage all staff in area clinics.
Frequently visit all clinics in the respective area as needed to coach, guide, and mentor.

FAQs

What is the primary responsibility of the Senior Area Manager at Amplifon Canada?

The primary responsibility of the Senior Area Manager is to oversee the performance and daily operations of the assigned area clinics, ensuring they meet their KPIs and provide excellent client care.

What qualifications are necessary for this position?

Candidates should have at least 3 years of experience in the hearing industry or similar retail environments, 3 years in a leadership or management role, and preferably hold a Bachelor's Degree in Business, Healthcare Administration, or Operational Management.

Is prior experience in audiology required for this role?

While an Audiology or Hearing Instrument Specialist degree is preferred, it is not a requirement for the Senior Area Manager position.

What kind of leadership skills are essential for this role?

Strong leadership skills, excellent interpersonal abilities, professional standards, solid decision-making capabilities, and the ability to motivate and develop clinic teams are essential for this role.

How often will the Senior Area Manager need to visit the clinics?

The Senior Area Manager is expected to frequently visit all clinics in their respective area as needed to coach, guide, and mentor the clinic staff.

What type of support will the Senior Area Manager provide to clinic staff?

The Senior Area Manager will support clinic staff by coaching, developing, and training them to achieve individual and team KPIs, as well as helping to resolve client issues and improve performance.

What physical demands are associated with the Senior Area Manager role?

The role involves mobile dexterity to operate audiological equipment, lifting up to 20 pounds, and frequent activities such as sitting, standing, walking, and reaching.

Is there a commitment to diversity and inclusion within Amplifon Canada?

Yes, Amplifon Canada is committed to fostering an inclusive environment and building a diverse workforce that reflects the communities they serve.

What types of issues should the Senior Area Manager be prepared to address?

The Senior Area Manager should be prepared to address client complaints, employee concerns, and operational issues to enhance clinic performance and relationships with the community.

What tools will be used for performance management in this position?

The Senior Area Manager will use various performance metrics, KPIs, and regular feedback sessions to manage their own performance as well as that of their direct reports.

Amplifon Group

We empower people to rediscover all the emotions of sound

Retail & Consumer Goods

Industry

10,001+

Employees

1950

Founded Year

Mission & Purpose

Amplifon is a global leader in hearing care solutions, specialising in providing personalised hearing aids and services to improve the quality of life for people with hearing loss. The company operates a vast network of hearing care professionals who offer expert consultations, advanced hearing tests, and customised hearing aid fittings. Amplifon’s ultimate mission is to empower individuals with hearing loss to rediscover all the emotions of sound. Their purpose is to make a positive impact on people’s lives by offering innovative hearing solutions and exceptional care that help clients hear better, connect more deeply with the world around them, and live fuller lives.