Logo of Huzzle

Home

Matches

Explore

Manage

Senior BizOps Engineer

image

Mastercard

10d ago

  • Job
    Full-time
    Senior & Expert Level
  • Software Engineering
    Business, Operations & Strategy
  • Dublin

AI generated summary

  • You need a BS in Computer Science or related field, coding experience, strong problem-solving and communication skills, knowledge of CI/CD tools, and familiarity with languages like Python or Java.
  • You will improve service lifecycles, analyze ITSM activities, support system launches, maintain system health, automate processes, manage CI/CD, lead incident responses, and mentor juniors.

Requirements

  • BS degree in Computer Science or related technical field involving coding (e.g., physics or mathematics), or equivalent practical experience.
  • Experience with algorithms, data structures, scripting, pipeline management, and software design.
  • Systematic problem-solving approach, coupled with strong communication skills and a sense of ownership and drive.
  • Ability to help debug and optimize code and automate routine tasks.
  • We support many different stakeholders. Experience in dealing with difficult situations and making decisions with a sense of urgency is needed.
  • Experience in one or more of the following is preferred: C, C++, Java, Python, Go, Perl or Ruby.
  • Interest in designing, analyzing and troubleshooting large-scale distributed systems.
  • We need team members with an appetite for change and pushing the boundaries of what can be done with automation. Experience in working across development, operations, and product teams to prioritize needs and to build relationships is a must.
  • Experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef. Experience designing and implementing an effective and efficient CI/CD flow that gets code from dev to prod with high quality and minimal manual effort is desired.

Responsibilities

  • Engage in and improve the whole lifecycle of services-from inception and design, through deployment, operation and refinement.
  • Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
  • Support services before they go live through activities such as system design consulting, capacity planning and launch reviews.
  • Maintain services once they are live by measuring and monitoring availability, latency and overall system health.
  • Scale systems sustainably through mechanisms like automation, and evolve systems by pushing for changes that improve reliability and velocity.
  • Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating, and lead Mastercard in DevOps automation and best practices.
  • Practice sustainable incident response and blameless postmortems.
  • Take a holistic approach to problem solving, by connecting the dots during a production event thru the various technology stack that makes up the platform, to optimize mean time to recover
  • Work with a global team spread across tech hubs in multiple geographies and time zones
  • Share knowledge and mentor junior resources

FAQs

What is the primary role of a Senior BizOps Engineer at Mastercard?

The primary role is to be the production readiness steward for the platform, ensuring operational criteria are met throughout the delivery process by closely partnering with developers.

What key skills are required for this position?

Required skills include experience with algorithms, data structures, scripting, pipeline management, and software design, as well as systematic problem-solving skills and strong communication abilities.

What technologies should a candidate be familiar with?

Candidates should be experienced in one or more programming languages such as C, C++, Java, Python, Go, Perl, or Ruby, as well as industry-standard CI/CD tools like Git/BitBucket, Jenkins, Maven, Artifactory, and Chef.

What does the BizOps team focus on?

The BizOps team focuses on leading the DevOps transformation at Mastercard, advocating for change and standards, and optimizing operational efficiency across development, quality, release, and product organizations.

Is experience in automation valued for this role?

Yes, an appetite for change and expertise in automation is essential, as the role emphasizes reducing manual work and improving system reliability through automation.

What is the goal of the BizOps teams at Mastercard?

The goal is to shift left in the development process, proactively manage production and change activities, and maximize customer experience while increasing the overall value of supported applications.

Will the Senior BizOps Engineer work with a global team?

Yes, the role involves collaborating with a global team spread across multiple geographies and time zones.

What type of incidents will the Engineer be involved in responding to?

The Senior BizOps Engineer will practice sustainable incident response and conduct blameless postmortems to analyze and optimize recovery from production events.

Is mentoring part of the job responsibilities?

Yes, knowledge sharing and mentoring junior resources is an important aspect of the role.

What is the job ID for the Senior BizOps Engineer position?

The job ID for this position is R-224246.

Mastercard

Connecting Everyone to Priceless Possibilities

Consulting
Industry
10,001+
Employees
1966
Founded Year

Mission & Purpose

Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. With connections across more than 210 countries and territories, we are building a sustainable world that unlocks priceless possibilities for all.