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Senior Business Coach (Irvine Based), Delivery Service Partner Program

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Amazon

Feb 20

  • Job
    Full-time
    Senior & Expert Level
  • Sales & Business Development
    Logistics
  • Irvine
    Remote

AI generated summary

  • You need 5+ years in account/relationship management, a bachelor's degree, and preferably an MBA. An ICF credential and experience in last mile logistics and small business ownership are essential.
  • You will support DSP owners in business launch and growth, conduct performance reviews, identify inefficiencies, build relationships, and address complex issues while traveling to delivery stations.

Requirements

  • 5+ years of account or relationship management, small business logistics, or retail/vendor/supplier management experience
  • Bachelor's degree
  • 9+ years of relevant work experience in account or relationship management, small business logistics, or retail/vendor/supplier management
  • MBA or other advanced graduate degree
  • International Coach Federation Credentialed (ACC/PCC/MCC)
  • Last Mile, Operations, and/or small parcel packaging experience
  • Experience working with or owning a small business

Responsibilities

  • Supporting owners as they launch, ramp, and flex their businesses seasonally to meet customer demand across the network; interviewing candidates to join the DSP program
  • Guiding owners as they manage an array of financial and operational issues, build scalable, quality processes to deliver consistent business results, and navigate frequent program changes
  • Facilitating regular business reviews to discuss overall performance and new opportunities as well as to provide benchmarking data and insights
  • Driving continued DSP engagement with the program including supporting local events with DSPs and regional stakeholders
  • Identifying DSP program and workflow inefficiencies and implementing improvements at the network level to improve the DSP owner experience
  • Work both strategically and tactically
  • Use expertise and business judgment to determine the right priorities, inform account management activities, and design long-term solutions
  • Define strategy in ambiguous environments, influence and negotiate priorities with other teams, and determine where to simplify or extend solutions for the best outcome
  • Handle complex issues and escalations including diving deep and knowing how and when to escalate effectively
  • Work collaboratively in a cross-functional environment with various stakeholders
  • Strong interpersonal skills and experience managing and developing relationships
  • Excellent verbal, written, and presentation skills, particularly in delivering constructive feedback and working through complex issues
  • Travel (2-3 days a week); the role is based out of our Irvine, CA Hub location, but this individual will travel regularly to delivery stations to support the portfolio of DSPs in markets

FAQs

What type of experience is required for this position?

The position requires 5+ years of experience in account or relationship management, small business logistics, or retail/vendor/supplier management.

What educational background is preferred for Senior Business Coaches?

A Bachelor's degree is required, and an MBA or other advanced graduate degree is preferred.

Will the Senior Business Coach need to travel?

Yes, the role requires travel 2-3 days a week to delivery stations to support the portfolio of DSPs.

What are the key responsibilities of a Senior Business Coach?

Key responsibilities include supporting DSP owners, managing financial and operational issues, facilitating business reviews, improving DSP engagement, and implementing workflow improvements.

Is experience with small businesses beneficial for this role?

Yes, experience working with or owning a small business is beneficial and preferred for this role.

Are there any specific certifications recommended for candidates?

Yes, being International Coach Federation Credentialed (ACC/PCC/MCC) is recommended.

Does the position require strong interpersonal skills?

Yes, strong interpersonal skills and experience managing and developing relationships are critical for this role.

Is prior experience in last mile delivery or operations important for this job?

Yes, prior experience in Last Mile, Operations, and/or small parcel packaging is beneficial for the position.

What is the salary range for the Senior Business Coach position?

The base pay for this position ranges from $110,200/year in the lowest geographic market to $182,200/year in the highest geographic market.

Does Amazon believe in diversity and inclusion?

Yes, Amazon is committed to a diverse and inclusive workplace, and does not discriminate based on various legally protected statuses.

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Amazon

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.