Senior Care Advocate Representative

SCA Health

Sep 14

Applications are closed

Job
Full-time
Mid Level
Customer Relations
Healthcare
United States
Remote

Requirements

High school diploma or higher education
At least 3+ years of customer service experience
Customer-centric focus with excellent communications skills
Express empathy with customers & compassion for their challenges
Passion for healthcare improvement
Ability to work independently and in small team
Agility- Ability to change direction quickly
Time management / task management
Knowledge of care coordination and case management concepts is preferred.
Bilingual language skills preferred (English-Spanish or other)

Responsibilities

Responsibilities
Predominate amount of work surrounding calling members to inform them of their benefits and act as a care guide on behalf of the customer helping them receive treatment from a network of high-quality surgeons
Receive inbound calls from members to educate them on their benefits and provide guidance with appointment scheduling
Assist in the coordination of care across a variety of settings, while maintaining strict confidentiality and the highest level of professionalism
Update all systems accordingly to document member engagement
Listen to member’s comments, concerns, and suggestions, relaying that information internally, while ensuring member satisfaction
Collaborate with other departments and partnering companies as necessary
Work with health insurance counterparts to answer customer questions related to benefits, claims, and billing
Analyze a variety of problems and provide information/solutions
Work within a team to achieve performance targets
Other responsibilities as assigned

FAQs

What are the work hours for this position?

The work schedule will be Monday - Friday from 11:30am - 8pm EST / 10:30am - 7pm CST.

What type of experience is required for this role?

A minimum of 3+ years of customer service experience is required for this position.

Is there a specific educational requirement for the Senior Care Advocate Representative role?

Yes, candidates must have a high school diploma or higher education.

What skills are essential for this position?

Essential skills include excellent communication, customer-centric focus, empathy, compassion, time management, and the ability to work independently as well as in a team.

Are bilingual skills preferred for this role?

Yes, bilingual language skills (especially English-Spanish or other languages) are preferred.

What does the role of Senior Care Advocate involve?

The role involves providing a personalized, empathetic consumer experience, helping members navigate the healthcare system, answering questions, resolving issues, and coordinating care.

Will I need to work with healthcare providers and insurance companies?

Yes, you will collaborate with healthcare providers and insurance companies to answer customer questions and resolve issues related to benefits, claims, and billing.

Is experience in healthcare improvement valued for this job?

Yes, a passion for healthcare improvement is valued and preferred in candidates.

What kind of work environment can I expect?

You can expect a fast-paced, people-focused team environment that encourages collaboration and continuous learning.

What is the pay rate for this position?

The pay rate for the Senior Care Advocate Representative position is USD $21.50 per hour.

SCA Health

The Future of Specialty Care

Science & Healthcare

Industry

10,001+

Employees

2007

Founded Year

Mission & Purpose

Our updated brand represents the evolution of our business— all that we are today and all that we will become. It also represents our growth into many aspects of specialty care as we support physician specialists, care for even more patients and welcome new partners to our family of businesses. The new SCA Health logo symbolizes our momentum and our look ahead as we continue to transform the future specialty care across America.