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Senior Caseworker - Legal Aid Agency

Applications are closed

  • Job
    Full-time
    Junior, Mid & Senior Level
  • Government & Politics
    Legal
  • Liverpool

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Requirements

  • Established analytical and numerical skills with ability to reach effective decisions
  • Established communication skills both verbal and written with proven experience of giving feedback
  • IT Literate – a good knowledge of Microsoft Office and digital technology
  • Ability to build relationships with a wide range of stakeholders to achieve shared goals
  • Ability to efficiently plan and organise own time to meet deadlines
  • Previous experience of casework in relevant area
  • Experience of preparation and delivery of training
  • Experience of coaching or mentoring
  • Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole
  • Worked with stakeholders to successfully resolve complex issues

Responsibilities

  • Acquiring a comprehensive and up to date understanding of current guidance and regulations, using this to assess claims in accordance with the relevant regulations, including processing requests for redeterminations and written reasons.
  • Providing an efficient service and build relationships with internal and external stakeholders. Dealing with any matters which have been escalated and resolving these.
  • Supporting the management of the team and individual performance. Helping team members to achieve their objectives, contributing to the development of others addressing any issues which arise.
  • Working to ensure targets are met. Providing reports escalating issues as they emerge and helping to find effective solutions.
  • Acting as a quality controller and engaging in consistency processes to ensure improvements are made. Taking an active role in promoting consistency and providing guidance and feedback to the team. Making suggestions for improvement in specified work areas, ensuring the Team are aware and understand any changes.
  • Working with other teams and taking the leading role in meetings, encouraging the sharing of views, ideas and solutions.
  • Contributing to the review and development of processes working with other teams and taking part in project groups to achieve this.
  • Designing and delivering internal and external training as required.
  • Supporting team engagement and promoting Health and Safety and Equality & Diversity. Encouraging ideas and contributions from all members of your team and across the case management teams.

FAQs

What is the salary range for the Senior Caseworker position?

The national salary range is £28,312 - £30,011, while the London salary range is £32,416 - £34,361, depending on your base location.

What is the working pattern for this role?

The role supports full-time, part-time, part-time/job share, and flexible working arrangements.

Where are the job locations for this position?

The job locations are Liverpool, London, and Manchester, with occasional travel required to other LAA sites.

What are the key responsibilities of a Senior Caseworker?

Key responsibilities include assessing claims from solicitors and advocates, providing support to the management team, ensuring targets are met, and contributing to process improvements.

What essential skills are required for this role?

Essential skills include established analytical and numerical skills, strong communication skills (both verbal and written), IT literacy, and the ability to build relationships with a wide range of stakeholders.

Is there a specific deadline for applications?

Yes, the closing date for applications is 14th March 2025.

What is the assessment process for this role?

The assessment process includes an application based on key behaviors, followed by an interview/assessment focusing on strengths and specified behaviors such as Delivering at Pace and Making Effective Decisions.

Do we offer any benefits for this position?

Yes, the Ministry of Justice offers a range of benefits, including annual leave, pension schemes, training opportunities, and employee-run networks.

Are reasonable adjustments available during the recruitment process?

Yes, we are committed to making reasonable adjustments for applicants with disabilities or long-term conditions during the recruitment process.

What is the position of the Legal Aid Agency within the Ministry of Justice?

The Legal Aid Agency is an executive agency of the Ministry of Justice, responsible for administering the legal aid fund to provide legal assistance in criminal and civil cases in England and Wales.

We protect & advance the UK's principles of justice, working to deliver a world-class justice system for all.

Government
Industry
10,001+
Employees
2007
Founded Year

Mission & Purpose

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