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Senior Caseworker - Legal Aid Agency

Applications are closed

  • Job
    Full-time
    Junior & Mid Level
  • Government & Politics
    Legal
  • Liverpool

Requirements

  • Established analytical and numerical skills with ability to reach effective decisions
  • Established communication skills both verbal and written with proven experience of giving feedback
  • IT Literate – a good knowledge of Microsoft Office and digital technology
  • Ability to build relationships with a wide range of stakeholders to achieve shared goals
  • Ability to efficiently plan and organise own time to meet deadlines
  • Previous experience of casework in relevant area
  • Experience of preparation and delivery of training
  • Experience of coaching or mentoring
  • Knowledge of key priorities for organisation and how these relate to and impact on specific business unit and across Case Management as a whole
  • Worked with stakeholders to successfully resolve complex issues

Responsibilities

  • Acquiring a comprehensive and up to date understanding of current guidance and regulations, using this to assess claims in accordance with the relevant regulations, including processing requests for redeterminations and written reasons.
  • Providing an efficient service and build relationships with internal and external stakeholders. Dealing with any matters which have been escalated and resolving these.
  • Supporting the management of the team and individual performance. Helping team members to achieve their objectives, contributing to the development of others addressing any issues which arise.
  • Working to ensure targets are met. Providing reports escalating issues as they emerge and helping to find effective solutions.
  • Acting as a quality controller and engaging in consistency processes to ensure improvements are made. Taking an active role in promoting consistency and providing guidance and feedback to the team. Making suggestions for improvement in specified work areas, ensuring the Team are aware and understand any changes.
  • Working with other teams and taking the leading role in meetings, encouraging the sharing of views, ideas and solutions.
  • Contributing to the review and development of processes working with other teams and taking part in project groups to achieve this.
  • Designing and delivering internal and external training as required.
  • Supporting team engagement and promoting Health and Safety and Equality & Diversity. Encouraging ideas and contributions from all members of your team and across the case management teams.

FAQs

What is the salary range for the Senior Caseworker position?

The national salary range is £28,312 - £30,011, while the London salary range is £32,416 - £34,361, depending on your base location.

What are the working patterns available for this role?

The role offers Full Time, Part Time, Part Time/Job Share, and Flexible Working options.

Where is this position located?

The position is available in Liverpool, London, and Manchester.

What are the essential skills required for this position?

Essential skills include established analytical and numerical skills, strong communication skills, IT literacy, relationship-building abilities, and effective time management skills.

Is previous experience in casework necessary for this role?

While it is not required, previous experience in casework in a relevant area is considered desirable.

What are the key responsibilities of the Senior Caseworker?

Key responsibilities include assessing claims from solicitors and advocates, providing support to management, ensuring targets are met, promoting consistency, and conducting training as necessary.

What is the closing date for applications?

The closing date for applications is 14-Mar-2025.

How will the selection process be conducted?

The selection process includes an initial sift based on the "Making Effective Decisions" behaviour, followed by interviews assessing relevant strengths and behaviours if successful.

What kind of training and development opportunities does the Ministry of Justice offer?

The Ministry of Justice is committed to staff development and offers an extensive range of training and development opportunities to employees.

Are there any provisions for Diversity and Inclusion in the recruitment process?

Yes, the Civil Service prioritizes attracting and retaining diverse talent, and candidates are encouraged to provide examples of actions taken to embrace diversity and improve inclusion.

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