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Senior Client Executive

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Xerox

24d ago

  • Job
    Full-time
    Senior Level
  • Sales & Business Development
    IT & Cybersecurity
  • United Kingdom, +15
    Remote

AI generated summary

  • You need 5+ years at a VAR/Reseller, a high school diploma (college preferred), strong multitasking, analytical, communication skills, detail orientation, and a good network with Tier 1 Manufacturers.
  • You will engage clients via calls, build relationships through visits, develop sales strategies, resolve service issues, design solutions, and ensure high client satisfaction with IT offerings.

Requirements

  • 5+ years of experience working at VAR/Reseller.
  • High School Diploma required; college degree preferred.
  • Ability to multitask in a fast-moving environment.
  • Diligent work ethic.
  • Excellent analytical, organizational, and problem-solving skills.
  • Excellent interpersonal and communication skills.
  • Strong attention to detail.
  • Entrepreneurial spirit.
  • Ability to maintain a good network with Tier 1 Manufacturers.

Responsibilities

  • Responsible for engaging and establishing clients on a daily basis by outbound calls
  • Create long-term relationships with clients with onsite visits as needed.
  • Collaborate with the Senior Sales Director to develop a sale strategy and set aggressive goals.
  • Work with dedicated Sales Support teams to resolve any client service issues, returns, and collections.
  • Help design and deliver high-end solutions to your clients with our in-house Advanced Solutions Group.
  • Build upon a general knowledge of IT software, hardware, and managed services that you pass on to potential clients.
  • Ensure Xerox ITS clients receive a high level of satisfaction.
  • Branding Xerox ITS as a top provider of IT Solutions.

FAQs

What is the main focus of the Senior Client Executive role?

The main focus of the Senior Client Executive role is to engage with clients through consultative selling, balance short-term goals while creating sustainable value, and ensure that clients receive peace of mind regarding their investments in Xerox ITS solutions.

What are the key responsibilities of this position?

Key responsibilities include engaging clients through outbound calls, establishing long-term relationships, collaborating on sales strategies, resolving client service issues, designing and delivering solutions, and ensuring high client satisfaction.

What qualifications are required for this role?

A minimum of 5 years of experience working at a VAR/Reseller is required, along with a high school diploma; a college degree is preferred.

What skills are essential for a successful Senior Client Executive?

Essential skills include the ability to multitask in a fast-moving environment, strong analytical and problem-solving abilities, excellent interpersonal and communication skills, attention to detail, and an entrepreneurial spirit.

How does this role contribute to client satisfaction?

The role contributes to client satisfaction by delivering high-quality solutions, resolving service issues effectively, building strong client relationships, and branding Xerox ITS as a top provider of IT Solutions.

Is prior experience in sales support necessary?

While the job description does not explicitly state that prior experience in sales support is necessary, having experience working closely with dedicated Sales Support teams can be beneficial.

What kind of clients will the Senior Client Executive be interacting with?

The Senior Client Executive will be interacting with a variety of clients, primarily focusing on those who invest in IT solutions, products, and managed services provided by Xerox ITS.

Will the Senior Client Executive need to travel?

Yes, the role may require onsite visits to clients as needed to establish and maintain long-term relationships.

How important is networking with Tier 1 Manufacturers in this role?

Networking with Tier 1 Manufacturers is important as it helps maintain strong relationships that can support the sales efforts and enhance the service offered to clients.

Is this position remote or in-office?

This position supports remote work, specifically in a hybrid format.

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Xerox

Consulting
Industry
1001-5000
Employees

Mission & Purpose

Xerox is a global leader in workplace solutions, providing digital print technology, document management, and IT services to businesses of all sizes. Their mission is to continually drive innovation, simplifying work processes, and improving productivity through advanced solutions like AI, robotics, and IoT. Xerox aims to empower organizations by transforming how they communicate, connect, and work, helping them achieve efficiency and success in the digital era.