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Senior Client Executive - Consumer Insights

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Kantar

Jan 17

  • Job
    Full-time
    Junior & Mid Level
  • Data
    Marketing
  • Lisbon
  • Quick Apply

AI generated summary

  • You should have a Bachelor’s in Marketing or related fields, 2-3 years in market research, excel proficiency, strong presentation skills, and a passion for consumer behavior.
  • You will manage client relationships, deliver insights, provide training, address concerns, and mentor junior staff while identifying growth opportunities and enhancing service quality.

Requirements

  • Bachelor’s degree in Marketing, Economics, Statistics or Management is required.
  • Masters or Post-graduate degree in Data Analytics will be appreciated.
  • 2-3 years of previous professional experience in Market Research and/or Client Management roles (preferably in the FMCG industry).
  • Business proficiency in English (B2 Level Minimum required).
  • Significant experience working with Market Trends and/or Consumer Behaviour and/or Panel insights.
  • Experience on working with large Data Sets (preferable experience with consumer panels both on Usage and Purchase), by showcasing effectiveness in analysing, interpreting and articulating data with business implications.
  • Proven business experience with Excel (e.g., advanced functions; Pivot Tables) and Power Point.
  • Possesses strong verbal and visual presentation skills with the ability to articulate in a confident and composed manner insightful and impactful presentations.
  • Inquisitive, with critical thinking, and demonstrate a genuine passion for consumer behaviour.
  • Enjoys actively looking for new and more efficient ways of improving processes, raising standards, reducing errors, and overcoming omissions.
  • Is proactive, optimistic, and willing to get involved to achieve the team's goals and objectives.
  • Is highly collaborative and adaptable with the ability to work effectively within different cultural and technical environments.
  • Possesses outstanding communication and interpersonal skills in order to comfortably connect with partners at all levels across the organization and facilitates discussions in a constructive manner.

Responsibilities

  • Serve as the primary point of contact for clients, managing routine deliverables and data requests efficiently.
  • Enhance client relationships by introducing additional Worldpanel capabilities and identifying revenue opportunities.
  • Anticipate client needs and contribute to the development of the account.
  • Provide training to clients on software usage and data interpretation.
  • Escalate client concerns and recommend improvements to maintain high standards of service.
  • Produce insightful analyses and deliver actionable recommendations based on data interpretation.
  • Design and execute client briefs, adding value through interpretation and category insights.
  • Provide junior members coaching and feedback, acting as a role model and mentoring where appropriate.

FAQs

What is the primary role of a Senior Client Executive at Kantar Worldpanel?

The primary role is to serve as a key point of contact for clients, managing routine deliverables and data requests, ensuring timely and accurate delivery of information while providing insightful analysis.

What qualifications are required for this position?

A Bachelor's degree in Marketing, Economics, Statistics, or Management is required, along with 2-3 years of previous professional experience in Market Research and/or Client Management roles, preferably in the FMCG industry.

Is there an opportunity for career growth in this role?

Yes, the role involves identifying potential revenue opportunities and contributing to the clients' business growth, which can lead to further career advancement within the company.

What skills are essential for this position?

Essential skills include proficiency in Excel and PowerPoint, strong verbal and visual presentation skills, and the ability to analyze and interpret large data sets related to consumer behavior.

What types of benefits do employees receive?

Employees receive private health cover, meal vouchers, access to a 24/7 employee assistance program, volunteer leave, an extra day off for their birthday, flexible benefit allowance, life assurance, and income protection.

What does Kantar Worldpanel value in its employees?

Kantar values inquisitive and critically thinking individuals with a genuine passion for consumer behavior, who seek to improve processes, remain proactive and optimistic, collaborate effectively, and possess strong communication skills.

What support is provided for employee wellbeing?

Kantar offers a 24/7 employee assistance program focused on wellbeing, along with a flexible working environment that prioritizes health and wellness.

Can I receive training in this role?

Yes, providing training to clients on software usage and data interpretation is part of the key responsibilities.

What languages are required for this position?

Business proficiency in English (minimum B2 level) is required.

Is there an option for family coverage in the health benefits?

Yes, employees have the option to extend the private health cover to their family.

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Kantar

Understand people. Inspire growth.

Marketing & Advertising
Industry
10,001+
Employees

Mission & Purpose

Kantar is the world’s leading marketing data and analytics company. We have a complete, unique and rounded understanding of how people think, feel and act; globally and locally in over 90 markets. By combining the deep expertise of our people, our data resources and benchmarks and our innovative analytics and technology, we help our clients understand people and inspire growth.