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Senior Content Developer (Fixed Term Contract) , Amazon Business CS

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Amazon

5d ago

  • Job
    Full-time
    Senior (5-8 years)
  • Marketing
  • London

AI generated summary

  • You need a bachelor's degree, project management experience, ability to work with tech and non-tech teams, define program requirements, use data for improvements, tech writing skills, end-to-end delivery experience, process improvement experience, stakeholder management skills, process and schedule building experience.
  • You will create, manage, and optimize content in a scalable manner, oversee translation projects, advocate for customers and stakeholders, prioritize tasks, and lead strategic initiatives.

Requirements

  • Basic Qualifications:
  • Bachelor's degree
  • Experience in program or project management
  • Experience working cross functionally with tech and non-tech teams
  • Experience defining program requirements and using data and metrics to determine improvements
  • Experience as a technical writer or content developer
  • Preferred Qualifications:
  • Experience in driving end to end delivery, and communicating results to senior leadership
  • Experience leading process improvements
  • Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
  • Experience building processes, project management, and schedules

Responsibilities

  • Create and maintain smart content in Content Management tools using DITA attributes, in a way that's scalable and easy to localize
  • Manage outsourced translation projects using computer assisted tools and respond to time-critical requests and advocate for the right content solutions
  • Advocate for Amazon Business customer and Customer Service Associates
  • Strong Management of multiple stakeholders across locations and influence them to understand and follow our content authoring and review processes
  • Strong bias for action and the ability to prioritize and meet deadlines
  • Take ownership of strategic initiatives that influence the outcome of organizational goals

FAQs

What are the main responsibilities of a Senior Content Developer at Amazon Business CS?

A Senior Content Developer is responsible for creating clear and concise information for internal and external customers, driving self-service and improving the Amazon Business experience. They will collaborate with other writers, content developers, program managers, product managers, and software development engineers to develop high-quality content optimized for re-use, accessibility, and localization. They will also manage project timelines, gather requirements, analyze gaps, and prioritize tasks.

What skills and capabilities are required for a Senior Content Developer at Amazon Business CS?

A Senior Content Developer should have proven skills in program management, project and stakeholder management, content development, and strong communication skills. Proficiency in Content Management Systems (preferably SDL package – XmetaL, Webclient, Publication Manager, Webclient) and DITA is required. Knowledge of translation and localization processes and tools is highly advised.

What tools and processes should a Senior Content Developer be familiar with?

A Senior Content Developer should be familiar with Content Management Systems, specifically SDL package tools such as XmetaL, Webclient, Publication Manager, Webclient. They should also be proficient in DITA (Darwin Information Typing Architecture) and have knowledge of translation and localization processes and tools. Operating independently while following global processes, guidelines, and criteria is also important.

Retail & Consumer Goods
Industry
10,001+
Employees
1994
Founded Year

Mission & Purpose

Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1."​ What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.