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Senior Content Management Associate

  • Job
    Junior (1-2 years) - Senior (5-8 years)
  • Marketing
  • Chicago

AI generated summary

  • You need 2-5 years of experience in sales or technical writing in banking, excellent communication skills, proficiency in Microsoft Word and PowerPoint, ability to work independently and as part of a team, and knowledge of treasury services or commercial card products.
  • You will manage and enhance client-facing content, work with subject matter experts to update materials, oversee content review cycles, and collaborate in content creation and management. Advanced product knowledge and independent decision-making skills are necessary.


  • Required Qualifications, Capabilities and Skills:
  • 2-5 years of experience with sales, implementation or support of treasury management or commercial card services or 2-5 years of technical, business or proposal writing experience and/or support of presentations or proposals preferably in banking/TS products. College degree (BA or BS) required
  • Content management experience required
  • Excellent business writing, communication, grammar, interpersonal and organizational skills are essential
  • Ability to interact, influence and communicate effectively with all levels of the organization
  • Intermediate to advanced Microsoft Word and PowerPoint proficiency required
  • High level of independence, energy and integrity, demonstrates respect for a diversity of opinions and styles, and accepts accountability
  • Ability to work effectively and efficiently as a team member on multiple projects with tight deadlines with a proven ability as a self-starter, detail oriented, well organized and able to multi-task effectively.
  • Ability to develop and maintain a broad knowledge of TS products as well as the technology, equipment, operations processes and systems commonly used
  • Preferred Qualifications, Capabilities and Skills:
  • Understand Workfront administration and reporting features
  • Project management skills a plus
  • In-depth knowledge of treasury services or commercial card products and services


  • Manage standard content for accuracy, readability and positioning by working with subject matter experts to update or enhance content used for client-facing documents (RFP, product sales materials and other miscellaneous content) across multiple content management systems
  • Manage content review cycles to ensure content is reviewed regularly and updated to maintain accuracy
  • Manage ad hoc, off cycle updates and corrections to content
  • Make decisions that require independent thought/action, but are guided by policies or established practices
  • Demonstrate advanced knowledge of assigned products and broad knowledge of all TS services products and processes
  • Work with subject matter experts to collaborate in the creation and management of content


What are the main responsibilities of a Senior Content Management Associate?

The main responsibilities of a Senior Content Management Associate include managing the accuracy and compliance of product sales materials, proposals, and other content across multiple platforms, as well as managing administrative functions within the team's Workfront instance. They are also responsible for independently managing content management projects from start to finish, ensuring that content is accurate, compliant, and positioned accurately within our content management system.

What skills are required for this role?

The ideal candidate for this role should have strong organizational skills, attention to detail, and the ability to work independently. They should also have excellent written and verbal communication skills, as well as experience working with content management systems and project management tools. Additionally, knowledge of regulatory requirements related to content management is a plus.

How does a Senior Content Management Associate contribute to revenue and brand recognition?

A Senior Content Management Associate contributes to revenue and brand recognition by creating and implementing new content strategies that drive revenue and build brand recognition. They ensure that content is accurate and compliant, which helps to attract new clients and retain existing clients. By managing the team's content review cycles and uploading new or refreshed content to multiple platforms, they help to position the company as a leader in the industry.

Founded Year

Mission & Purpose

For over 200 years, JPMorgan Chase & Co has provided innovative financial solutions for consumers, small businesses, corporations, governments and institutions around the world. Today, we're a leading global financial services firm with operations servicing clients in more than 100 countries. Whether we are serving customers, helping small businesses, or putting our skills to work with partners, we strive to identify issues and propose solutions that will propel the future and strengthen both our clients and our communities. © 2017 JPMorgan Chase & Co. JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.


  • Healthcare and Insurance Plans

    Our employees are entitled to a variety of healthcare insurance plans, ranging from medical, dental and vision, to life and accident, disability, before-tax spending accounts, and group legal services.

  • Wellness Programs

    We are committed to providing employees with exceptional care — including arranging wellness screenings and assessment as well as access to health coaches, counseling, and guidance services for our employees.

  • Employee Programs

    Programs offered to eligible employees include parental leave, back-up child care services, flexible work options, matching gifts, discounts on banking services, electronics, arts and entertainment, fitness programs, travel and more.

  • Family Care

    We know how important your family's health is to you so we offer a variety of healthcare packages that cover you and your partner, your children and your parents.

  • Hybrid Working Model

    Dependent on the needs of the business and the nature of the role, JPMorgan Chase offers a hybrid work model for some roles, with at least three days on-site.