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Senior Customer Analytics Manager



22d ago

  • Job
    Senior Level
  • Data
  • £80K - £95K
  • London
  • Quick Apply

AI generated summary

  • You must be numerate, customer-focused, proactive, agile, and experienced in data science initiatives and technical leadership. Let's deliver brilliant work together.
  • You will lead a squad focused on launching customer-facing propositions, partnering with marketing and commercial teams to deliver value-driven insights and actions.


  • Educated to degree or post-graduate level, in numerate subject, OR able to demonstrate equivalent knowledge through proven experience
  • Consistent track record in crafting, owning and implementing analytical roadmaps and ability to unlock value from data science initiatives
  • Passionate about putting the customer first, a positive, can-do attitude with a proactive approach and being a great team player
  • Agile mindset, including experience in working with agile teams and related processes; and enjoys collaborating with others to deliver brilliant, high-impact work.
  • Experience providing technical leadership and influencing senior stakeholders


  • Our Customer Science team uses data to understand customers so we can be more relevant and take better actions. We are award-winning, and passionate about driving better customer & commercial outcomes.
  • This role will lead one of our ‘Go To Market’ squads, reporting to Head of Customer Analytics, and be focussed on bringing the best of customer insights and data science to help launch innovative customer-facing propositions across a breadth of products. They will partner with marketing and commercial stakeholders to shape and deliver against a value prioritised roadmap.


What is the primary focus of the Senior Customer Analytics Manager role?

The primary focus of the Senior Customer Analytics Manager role is to create transformative commercial and customer impact through data & analytics and drive data-driven decision making within the organization.

What type of stakeholders will the Senior Customer Analytics Manager work with in this role?

The Senior Customer Analytics Manager will work with senior stakeholders from across the business to drive analytics capabilities and data-driven decision making.

What is the size of the analytics team that the Senior Customer Analytics Manager will be leading?

The Senior Customer Analytics Manager will be leading a small, but impactful analytics team in this role.

What qualities should an ideal candidate possess for the Senior Customer Analytics Manager position?

An ideal candidate for the Senior Customer Analytics Manager position should be passionate about data & analytics, have experience working with senior stakeholders, and possess strong leadership skills to manage a small analytics team.

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Mission & Purpose

Aviva is nothing without our people. Living up to our purpose to be with you today for a better tomorrow applies to those we work with just as much as it does to our customers. We want Aviva to be a place where people can be themselves, and we want our workforce to reflect the customers and communities we serve. This means offering market-leading benefits and challenging ourselves to do more to build a workplace – and society – that works for all. It takes you. It takes Aviva.