Logo of Huzzle

Home

Matches

Explore

Manage

Senior Customer Care Advisor

image

Vodafone

12d ago

  • Job
    Full-time
    Mid & Senior Level
  • Customer Relations
    Sales & Business Development
  • Stoke-on-Trent

AI generated summary

  • You must have a full UK driving license, strong communication skills, customer service experience, excellent keyboard skills, and relationship-building abilities. Time management is essential.
  • You will manage daily operations for a corporate customer, handle account administration, resolve queries, maintain relationships, and provide expert advice on devices and tariffs.

Requirements

  • FULL UK DRIVING LICENSE ESSENTIAL
  • Ability to build relationships with internal and external stakeholders.
  • Strong communication skills
  • Customer Service Experience.
  • Ability to manage own time to deliver great service at all times.
  • Excellent keyboard skills and systems knowledge
  • Experience in a similar role (Desirable)

Responsibilities

  • You will manage the day to day running of one of VCL’s prestigious Corporate Customers.
  • To ensure customer loyalty through quality, speed and innovation.
  • The Onsite Adviser will be based on-site within the offices of the customer and is key to the success of the smooth running of that business`s mobile strategy.
  • You will deal with all aspects of account administration including processing orders, telephone calls, letters, e-mails, maintaining accurate customer databases, offering expert advice on technical, network and billing queries and resolving these in an efficient and timely manner.
  • You will also liaise with Credit Control to assist in resolving issues such as outstanding debt and late payment issues.
  • You will also be responsible for the supplying and QA of MI and monthly electronic billing reports and produce regular reporting packs for the customer, along with analysis.
  • You will be the first point of contact and responsible for maintaining relationships with customer, end users and accounts team and responsible for attending and contributing meetings with customer and accounts team to drive improvements and cost saving.
  • You will act as the expert front line support in offering end users advice on device and tariff information including product range and equipment pricing.

FAQs

What is the job title for this position?

The job title for this position is Senior Customer Care Advisor.

Where is the position located?

The position is Stoke based and operates in a hybrid model, meaning it includes both home-based work and work at multiple client sites.

What are the working hours for this position?

The working hours are full-time, 37.5 hours per week, from Monday to Friday, covering the hours from 08:00 am to 06:00 pm.

Is a driving license required for this position?

Yes, a full UK driving license is essential for this role.

What type of benefits does Vodafone offer for this position?

Vodafone offers an excellent basic salary plus bonus, alongside various benefits including employee discounts, retail vouchers, a pension plan, and share schemes.

What experience is desired for applicants to this role?

While customer service experience is required, experience in a similar role is desirable but not mandatory.

Are there opportunities for learning and development in this position?

Yes, Vodafone provides top-of-the-range learning and development tools to support employees at every stage of their career.

What does the Senior Customer Care Advisor do?

The Senior Customer Care Advisor manages the day-to-day activities of one of VCL’s prestigious Corporate Customers, ensuring customer loyalty through quality service, administration, and expert advice on technical and billing queries.

How does Vodafone approach diversity in the workplace?

Vodafone is committed to diversity and inclusion, creating a workplace that is fully representative of the communities and customers they serve and is proud to be certified as a Great Place to Work.

What checks are required for employment in this role?

All offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks, to meet the standards set by the Financial Conduct Authority.

image

Vodafone

Together We Can

Telecommunications
Industry
10,001+
Employees
1982
Founded Year

Mission & Purpose

At Vodafone, we are known for our technology, but the truth is, it is humanity that drives our business forward. With the global pandemic raising so many questions for tech brands, it has highlighted the leading role that we need to play. We believe that, when working together, humanity and technology can find the answers and create a better future for all. Working at Vodafone is all about helping people feel ready to benefit from new technology. We bring the future to even the most remote places, using technology to help families in disaster zones, showing young people that a phone is not just for fun and thinking about technology that doesn’t even exist yet. More than 35 years ago, we made the first-ever mobile phone call, we sent the first SMS in Britain and have been changing the lives of billions of people ever since. Now, we are using smartphones to fight cancer, big data for social good, and we aim to connect over 250 million people to our next generation networks by 2025. We are passionate about building a workplace where you can truly be yourself, share inspiration, embrace new opportunities, thrive and make a real difference to people and our planet. We are known for our technology, but it is humanity that drives us forward. What are you passionate about? #TogetherWeCan