FAQs
What is the role of a Senior Customer Success Manager at Genesys?
The Senior Customer Success Manager is responsible for driving customer value realization, managing strategic accounts, and fostering strong partnerships across the organization. This role involves orchestrating collaboration between various teams, executing customer success plans, and monitoring customer health metrics.
What qualifications are required for this position?
Candidates should have 4+ years of Customer Success Management experience, a Bachelor’s degree in business management or a related field, and a proven track record of managing enterprise customer relationships.
Is there a need for travel in this role?
Yes, the position may require travel, but it is limited to less than 30%.
What kind of benefits does Genesys offer?
Genesys offers a competitive salary, medical, dental, and vision insurance, telehealth coverage, flexible work schedules, development opportunities, open time off in addition to holidays, a 401(k) matching program, and adoption assistance, among other benefits.
How does Genesys measure the success of a Customer Success Manager?
Success metrics include customer satisfaction and retention rates, quality of cross-functional collaboration, effectiveness of Quarterly Business Reviews, product adoption and feature utilization, and the ability to drive customer advocacy.
What skills are emphasized for this position?
Key competencies include collaborative leadership, strategic thinking, relationship building, business acumen, project management, and outstanding communication skills.
What kind of experience is emphasized for this role?
Experience in managing enterprise customer relationships, cross-functional collaboration, and preparing executive-level presentations is emphasized for the Senior Customer Success Manager role.
What is the anticipated salary range for this position?
The anticipated base compensation range for the Senior Customer Success Manager position is between $98,200.00 and $182,400.00, depending on experience and qualifications.
How can I apply for this job?
Interested candidates should use the application link provided or refer to the Genesys employee who made the recommendation for applying.
What support does Genesys provide for employees seeking reasonable accommodations?
Genesys offers support for employees requiring reasonable accommodations in the application process. They can contact HR@genesys.com for assistance and should provide specific information regarding the needed accommodations.